Technical Support Specialist

Usercentrics; Buenos Aires; Hybrid; ARS 6,000,000 - 9,000,000; Full time

Benefits offered by this job

Hybrid work model

Personal development budget

Language courses

Job summary

Usercentrics is hiring a Technical Support Specialist in Buenos Aires to support a wide range of customers from independent site owners to large enterprises. You will troubleshoot, guide customers to solutions, and create guides to empower users. This hybrid role in Buenos Aires offers collaboration with Product and Engineering to improve the product.

Fluency in English and basic knowledge of HTML/JS/CSS, plus strong time-management and curiosity, are essential for success in this role.

Qualifications

• Experience in a customer-facing role and a genuine interest in understanding customer needs.
• Working knowledge of HTML, JavaScript, CSS, and Chrome DevTools. We're not looking for a developer!
• Strong organisational skills and the ability to manage your own time in a hybrid setup.
• Curiosity and resourcefulness, comfortable finding answers independently when you hit something new.
• Fluency both written and spoken communication in English, with the ability to explain technical topics simply.

Responsibilities

• Work directly with customers to understand their challenges and guide them to a resolution.
• Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.
• Research, diagnose, and troubleshoot technical issues of varying complexity.
• Partner with colleagues on trickier problems, sharing knowledge in both directions.
• Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently.
• Share what you learn from customers with Product Management to help shape the roadmap.
• Suggest improvements to our tools, processes, and approach, your feedback is genuinely used.

Skills

Customer facing

English fluency

HTML basics

JavaScript basics

Chrome DevTools

Time management

Job description

(Hybrid - 2-3 days per week in our Buenos Aires office)

We're hiring a Technical Support Specialist in Buenos Aires to support a wide range of customers. From independent site owners to large enterprises as they get the most out of our product. We require a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you'll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you're passionate about helping businesses solve technical challenges and thrive in a customer facing role, we want to hear from you!

Shape the Future of Privacy

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe growth and privacy compliance can go hand in hand, and we help organisations of every size build that balance so their customers can trust them with data. If you enjoy solving problems and helping people succeed, we have a seat ready and waiting!

What You Will Do

• Work directly with customers to understand their challenges and guide them to a resolution
• Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution
• Research, diagnose, and troubleshoot technical issues of varying complexity
• Partner with colleagues on trickier problems, sharing knowledge in both directions
• Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently
• Share what you learn from customers with Product Management to help shape the roadmap
• Suggest improvements to our tools, processes, and approach, your feedback is genuinely used

Requirements

Must-Haves

• Experience in a customer-facing role and a genuine interest in understanding customer needs
• Working knowledge of HTML, JavaScript, CSS, and Chrome DevTools. We're not looking for a developer!
• Strong organisational skills and the ability to manage your own time in a hybrid setup
• Curiosity and resourcefulness, comfortable finding answers independently when you hit something new
• Fluency both written and spoken communication in English, with the ability to explain technical topics simply

Nice-to-Haves

• Familiarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo
• Exposure to CMS platforms like Duda, Shopify, WordPress, or Magento

Benefits

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon, New York and Buenos Aires or online
• You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

Our Commitment to Inclusion

Usercentrics is an equal opportunity employer. We welcome applicants of any age, race, ethnicity, national origin, colour, religion, sex, sexual orientation, gender identity or expression, disability status, neurodivergence, veteran status, marital or family status, or any other characteristic protected by law. We hire based on merit, qualifications, and business need, and we're committed to building a team that reflects a genuinely diverse range of backgrounds and perspectives.

Research shows that women and people from underrepresented groups are statistically less likely to apply for a role unless they meet every listed qualification. If this role excites you but your background doesn't tick every box, we'd still encourage you to apply you may be exactly who we're looking for, here or in another role.

If you need any adjustments to the application or interview process including accessibility accommodations please let the recruiter know. We're happy to work with you to make the process a fair and comfortable one.