Technical Support Specialist

Avature; Argentina; Híbrido; ARS 600.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote work

Flexible hours

Salary reviews

3 weeks vacations

4 weeks paternity leave

OSDE 360 health coverage

Professional development days

Paid internet service

Descripción de la vacante

Avature is seeking a Technical Support Specialist to assist clients across Argentina from La Plata, Bahía Blanca, CABA, Córdoba, Rosario, or Mendoza. You will diagnose, reproduce, and resolve complex issues while balancing technical and functional aspects, serving as the main contact for customers throughout ticket resolution.

The role emphasizes rapid learning of Avature, proactive problem solving, and clear communication with both customers and technical teams.

Formación

• Fluent English and strong written/spoken communication are essential.
• Customer service experience is valued and beneficial.
• Ability to understand technology and translate issues to customers.
• Comfortable using AI tools in day-to-day work and staying up to date with capabilities.

Responsabilidades

• Identify, reproduce, classify, and report system and functional issues, and redirect to the appropriate team.
• Maintain fluent communication with customers, updating them on ticket status.
• Monitor progress until resolution and verify results in the affected instance.
• Ensure issues are solved within the shortest possible timeframe.
• Explain to customers how to solve configuration issues in the UI and share best practices.

Conocimientos

Fluent English

Customer service

Strong communication

Tech-savvy

Independent problem solving

Herramientas

AI tools

Descripción del empleo

Position available for candidates based in La Plata, Bahía Blanca, CABA, Córdoba, Rosario, or Mendoza. To make sure that our SaaS platform is always business advantage (and never a technical difficulty), our Technical Support Specialists play a multifaceted role that makes them a key component of the Avature user experience.

These specialists are the first in line to give support to our customers, whatever the issue might be. They perform complex technical and functional analysis (for which they use different tools and environments), and follow each ticket until it’s closed. This makes them both an active part in issue resolution and a trustworthy point of contact for the customer.

Your Challenges And Objectives

• Gain knowledge about the Avature platform quickly and constantly, in order to have the necessary information to analyze complex situations and troubleshoot
• Use resources creatively and go the extra mile to provide world-class service
• Use your insight to understand the severity and potential impact of an issue, and prioritize accordingly, adding value to both the customers’ and Avature processes
• Be an effective liaison between technical teams and the customer

Your Day-to-day Activities

• Identify, reproduce, classify, and report system and functional issues, and redirect them to the appropriate team
• Have a fluent communication with the customers, keeping them updated on the state of their tickets
• Monitor the process until the issue is solved, and verify results in the compromised instance
• Make sure issues are solved within the shortest possible timeframe
• Solve configuration-related issues, and inform customers if and how they can solve these issues themselves in the platform’s UI and by sharing best practices with them

About You

• Dynamic personality, adaptable to a changing environment
• Quick learner, able to keep up to speed with our product’s fast release cycle
• Independent, with the ability to solve different situations on your own
• Good communication skills
• Proficiency in written English and advanced spoken English
• Knowledgeable about technology
• Customer service experience is valued
• Comfortable using AI tools in day-to-day work and genuinely interested in staying up to date with emerging AI capabilities.

About Us

Avature is a market-leading enterprise SaaS provider for global talent acquisition and talent management. We have a strong commitment to high-quality engineering and customer service and are recognized innovators in the large enterprise market. Leading organizations around the world rely on Avature, including Fortune 500 companies, global consulting firms, some of the world's largest banks and manufacturers, and government organizations. We design, build, implement, and support our product ourselves. With a strong culture of ownership and innovation, we continuously evolve our platform to help organizations meet the changing demands of talent acquisition and talent management. As technology continues to reshape the world of work, we leverage AI and emerging technologies to help organizations innovate, adapt, and gain competitive advantage. At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We believe curiosity, continuous learning, and openness to emerging technologies are essential to building the future. Through our career development programs, mentorship, and leadership opportunities, we support each person's professional growth while making a meaningful impact on our product and our customers' success.

What We Offer

• A fast-paced, energetic, and engaging environment.
• We combine flexible remote work with in-person collaboration, encouraging team members to spend one day a week at their nearest office. We have workplaces in Buenos Aires (Palermo, La Plata and Bahía Blanca), Rosario, Mendoza and Córdoba.
• Flexible hours.
• Periodic salary reviews.
• Three weeks vacations from the first year.
• Four weeks paternity leave.
• OSDE 360 health coverage (family plan).
• Four days a year to attend events related to professional development.
• Paid internet service expenses.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.