Technical Project Lead: SFMC & Integrations

Assurant; Buenos Aires; On-site; ARS 138,464,000 - 230,773,000; Full time

Job summary

Assurant is seeking a Technical Project Lead to support delivery and operational management of customer communications technology initiatives from intake through production readiness. The role connects business, CX, marketing/communications, QA, and delivery teams to translate needs into technical work and manage dependencies and risks.

The role focuses on managing technical requirements, development coordination, QA and release readiness, and cross-functional collaboration, with an emphasis on

Qualifications

• Experience with Salesforce Marketing Cloud (SFMC) or a comparable marketing automation/customer communications platform.
• Experience working with API, FTP/file-based, or other data delivery and integration patterns.
• Experience using Azure DevOps, Jira, or comparable development/work-management platforms.
• Experience coordinating QA/testing and production release processes.
• Experience working in insurance, financial services, or another regulated industry.

Responsibilities

• Manage technical requirements for customer communications initiatives from intake through implementation, translating business needs into clear, actionable technical work.
• Manage scope, dependencies, risks, issues and changes, identifying missing information, unclear ownership and downstream impacts before they affect delivery.
• Coordinate delivery and handoffs across development, QA/testing and production, ensuring teams have the information required to execute the work.
• Track defects, requirement gaps, scope changes and technical blockers through resolution and retesting.
• Coordinate release and production readiness, ensuring outstanding issues, dependencies, documentation and approvals are visible and addressed before implementation.
• Serve as a key coordination point between business, CX, technical delivery and QA teams, bridging technical and non-technical stakeholders.
• Facilitate project and technical working sessions, establishing clear expectations around responsibilities, decisions and delivery.
• Drive follow-ups to closure and elevate unresolved blockers, decisions or ownership questions when appropriate.
• Maintain accurate and traceable documentation of requirements, decisions, dependencies and changes throughout the delivery lifecycle.
• Contribute to standardized project management practices, templates, SOPs, runbooks and knowledge-transfer materials.
• Identify recurring delivery friction, unclear handoffs and process gaps, partnering with QA/process optimization resources to strengthen and standardize delivery practices.

Skills

SFMC / marketing automation

APIs & data integrations

Azure DevOps

Jira

QA coordination

Production release management

Tools

Salesforce Marketing Cloud (SFMC)

Azure DevOps

Jira

Job description

Assurant is seeking a Technical Project Lead to support delivery and operational management of customer communications technology initiatives from intake through production readiness. The role connects business, CX, marketing/communications, QA, and delivery teams to translate needs into technical work and manage dependencies and risks.

The role focuses on managing technical requirements, development coordination, QA and release readiness, and cross-functional collaboration, with an emphasis on