Technical Project Lead, Customer Communications & Delivery

Assurant; Tandil; On-site; ARS 184,482,000 - 276,723,000; Full time

Job summary

Assurant seeks a Technical Project Lead to support the delivery and operational management of customer communications technology initiatives from intake through production readiness.

The role serves as a key connection across business, CX, marketing/communications, QA, and technical delivery teams, translating business needs into well-defined technical work and coordinating requirements, dependencies, risks, issues, and delivery activities.

Qualifications

• Experience with Salesforce Marketing Cloud or a comparable marketing automation/customer communications platform.
• Experience working with API, FTP/file-based, or other data delivery and integration patterns.
• Experience using Azure DevOps, Jira, or comparable development/work-management platforms.
• Experience coordinating QA/testing and production release processes.
• Experience working in insurance, financial services, or another regulated industry.

Responsibilities

• Technical Project & Requirements Management: manage technical requirements from intake through implementation, translating business needs into actionable technical work.
• Development, QA & Production Readiness: coordinate delivery across development, QA/testing and production, ensuring information is available to execute work.
• Stakeholder & Cross-Functional Management: bridge technical and non-technical stakeholders and drive sessions with clear responsibilities and decisions.
• Documentation, Process Improvement & Operational Standards: maintain documentation and contribute to standardized project management templates and SOPs.

Skills

Salesforce Marketing Cloud

APIs

FTP/data delivery

Azure DevOps

Jira

QA/testing coordination

Production release

Insurance/regulated industry

Tools

SFMC

APIs

Job description

Assurant seeks a Technical Project Lead to support the delivery and operational management of customer communications technology initiatives from intake through production readiness.

The role serves as a key connection across business, CX, marketing/communications, QA, and technical delivery teams, translating business needs into well-defined technical work and coordinating requirements, dependencies, risks, issues, and delivery activities.