Supv, Capability Center Operations

Assurant; Buenos Aires; Presencial; ARS 66.986.215 - 81.872.041; Jornada completa

Descripción de la vacante

Dormont Manufacturing Co in Buenos Aires is looking for a Loss Draft Customer Care Supervisor. The successful candidate will oversee customer care operations, ensuring high-quality service and effective team performance.

Responsibilities include managing customer interactions, team leadership, and performance monitoring. Applicants should have at least one year of experience as a Supervisor and be proficient in English. Join us to lead a motivated team in a dynamic environment.

Formación

• At least 1 year experience as Supervisor.
• At least 1 year experience as Team Lead (for internal candidates).
• Solid/Exceptional Performance (for internal candidates).

Responsabilidades

• Oversee inbound and outbound customer interactions.
• Ensure timely and effective resolution of customer issues.
• Coach and guide associates to improve performance.
• Monitor KPIs related to productivity and quality.

Conocimientos

Supervisory skills

Advanced English

Descripción del empleo

Loss Draft Customer Care Supervisor

Customer Care Supervisor

Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.

Key Responsibilities

Customer Care & Operations

• Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
• Ensure timely and effective resolution of customer issues and maintain service levels.

Team Leadership

• Coach and guide associates to improve performance and engagement.
• Promote team development and align resources to operational needs.

Performance Management

• Monitor KPIs related to productivity and quality.
• Analyze performance, identify root causes, and implement corrective actions.

Planning & Control

• Support short- and long-term planning for the team.
• Ensure controls are in place to manage risk, performance, and process improvements.

People & Stakeholder Management

• Support recruitment, performance management, and employee relations in line with HR policies.
• Communicate performance results and collaborate with internal teams and clients as needed.

Requirements for External Candidates

• At least 1 year experience as Supervisor
• Advanced English

Requirements for Internal Candidates

• At least 1 year experience as Team Lead
• Solid/Exceptional Performance

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.