Strategic Mid-Market SaaS Onboarding Coach

Third-Party Job Posts; Argentina; Remote; ARS 91,155,000 - 136,732,000; Full time

Benefits offered by this job

Remote First

Paid Time Off

Fully Paid Parental Leave

Home office stipend

Job summary

Cloudbeds is seeking a Mid Market Onboarding Coach to empower mid-market properties to adopt our AI-powered hospitality platform. This fully remote role partners with Onboarding Project Management and cross-functional teams to deliver a seamless implementation, training, and launch experience.

You will guide property leaders through system setup, configuration, and adoption, applying hospitality operations expertise to minimize friction and maximize value quickly for customers around the world.

Qualifications

• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels.
• 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience.
• Proven emotional intelligence and trust-building; able to engage with customers at all levels.
• Strong consultative, problem-solving, and project coordination skills.
• Experience with hospitality technology solutions (PMS, CRS, Channel Managers, Revenue Management Systems) preferred.

Responsibilities

• Own the customer relationship end-to-end—guiding onboarding from setup through hypercare and transition to ongoing support.
• Build trusted relationships with property leadership and key stakeholders, coordinating with Onboarding Project Management to hit milestones.
• Collaborate with Sales, Product, CS, and Support to turn onboarding feedback into improvements and value realization.
• Deliver consultative training and coaching enabling customers to adopt and maximize platform value while mitigating risks in complex engagements.
• Champion standardized processes while personalizing interactions and leveraging AI/tools to reduce administrative work.

Skills

Hospitality Ops

Onboarding

Relationship Building

Content/Training

Tools

PMS

CRS

Channel Managers

Revenue Mgmt Systems

Job description

Cloudbeds is seeking a Mid Market Onboarding Coach to empower mid-market properties to adopt our AI-powered hospitality platform. This fully remote role partners with Onboarding Project Management and cross-functional teams to deliver a seamless implementation, training, and launch experience.

You will guide property leaders through system setup, configuration, and adoption, applying hospitality operations expertise to minimize friction and maximize value quickly for customers around the world.