Store Supervisor

Pickup Coffee; Municipio de Vértiz; On-site; ARS 600,000 - 1,200,000; Full time

Job summary

Pickup Coffee is seeking a Store Supervisor to oversee daily store operations, coach Baristas, and ensure quality service. You will manage schedules, supervise cash handling, and uphold safety and cleanliness standards across shifts.

Strong knowledge of coffee and customer-centric service is essential, with the ability to train staff and support promotions. The role requires flexibility for extended hours, experience in food-and-beverage settings, and proficiency with POS systems and data

Qualifications

• Minimum 1 year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.

Responsibilities

• Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.
• Supervises Baristas to ensure products are served with friendly, individualized customer service.
• Trains and oversees Baristas to ensure products are prepared according to approved standards.
• Manages staff schedules across shifts and store activities.
• Oversees cashiering and operational fund management per company policies.
• Maintains cleanliness, safety, and supply availability for store operations.
• Implements company policies and updates.
• Supports marketing promotions and store events.

Skills

Hands-on experience with professional咖

Tools

POS machines

Job description

Operations

Store Supervisor

VERTIS NORTH PRIME, QC | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.

Job Type

Employee status : Full-time