SRE II: Cloud‑Native Reliability Engineer (Hybrid)

Medallia; Municipio de Esquel; Hybrid; ARS 106,019,000 - 166,601,000; Full time

Job summary

Medallia is seeking an SRE II to join its Site Reliability Engineering team, supporting a global SaaS platform running on Kubernetes in cloud and hybrid environments.

You will collaborate with software engineers to build automation, improve reliability, and support production services used by Medallia customers worldwide. This role includes a rotating on-call schedule and a strong focus on automation and AI-assisted workflows.

Qualifications

• 2+ years in Site Reliability Engineering, DevOps, Systems Engineering, Cloud Operations, or related roles.
• Experience supporting production environments on Kubernetes or containerized platforms.
• Experience with cloud platforms such as AWS, OCI, or GCP.
• Experience with Linux systems administration and troubleshooting.
• Scripting or programming in Python, Bash, or Go.
• Familiarity with CI/CD pipelines and Git workflows.
• Understanding networking fundamentals including DNS, load balancing, TLS/SSL, and routing.
• Ability to participate in on-call rotation for production systems.
• Fluency in English, both spoken and written.

Responsibilities

• Collaborate with software engineering teams to improve reliability, scalability, and operational maturity.
• Operate and support production services in Kubernetes environments.
• Troubleshoot and resolve infrastructure and app issues across the stack.
• Build automation and tooling to reduce manual work and overhead.
• Leverage AI-assisted tools to accelerate troubleshooting and productivity.
• Identify opportunities to streamline processes via automation and self-service.
• Create reusable solutions and tooling to increase engineering leverage across the team.
• Support CI/CD and GitOps deployment workflows.
• Develop and maintain infrastructure-as-code configurations and tooling.
• Monitor system health, availability and performance with observability platforms.
• Participate in incident response and root-cause analysis.
• Continuously improve reliability and deployment processes.

Skills

Kubernetes

Cloud experience

Python Bash Go

English fluency

CI/CD

Networking fundamentals

On-call experience

Tools

Terraform

ArgoCD

Prometheus

Grafana

Job description

Medallia is seeking an SRE II to join its Site Reliability Engineering team, supporting a global SaaS platform running on Kubernetes in cloud and hybrid environments.

You will collaborate with software engineers to build automation, improve reliability, and support production services used by Medallia customers worldwide. This role includes a rotating on-call schedule and a strong focus on automation and AI-assisted workflows.