SMB Account Management Lead - SpLATAM

TikTok; Buenos Aires; Presencial; ARS 1.000.000 - 1.600.000; Jornada completa

Descripción de la vacante

TikTok is seeking an Account Management Team Lead for the SpLATAM SMB Sales team in Buenos Aires. You will guide a group of Account Managers to nurture relationships, educate clients on TikTok capabilities, and drive revenue growth with data-backed strategies.

Strong leadership and bilingual communication are essential to succeed in a fast-paced SMB environment. Responsibilities include designing sales plans, collaborating across departments, coaching teammates, and implementing scalable

Formación

• Experience in online marketing, sales or agency environments.
• Proven track record leading high-performance teams.
• Excellent verbal and written communication in Spanish and English.
• Ability to analyze data and translate insights into strategy.

Responsabilidades

• Lead a team of Account Managers to nurture and grow high-value SMB advertisers.
• Develop consultative, client-centric selling strategies and educate customers on TikTok tools.
• Collaborate with cross-functional teams to launch and optimize sales initiatives.
• Coach, develop and inspire direct reports with clear performance expectations.
• Leverage internal data and market trends to identify growth opportunities at scale.
• Build scalable processes to accelerate team impact and revenue growth.

Conocimientos

Online marketing

Sales leadership

Team leadership

Cross-functional collaboration

Communication skills

Bilingual Spanish/English

Descripción del empleo

Responsibilities

About the team:

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

About the role:

We are looking for an outstanding Account Management Team Lead to join our SpLATAM SMB Sales team. This position will lead a team of Account Managers who are responsible for developing client relationships to nurture and grow our high-value SMB advertisers. Your team will manage advertiser accounts at scale, focusing on education, consultation, optimization and product adoption to increase revenue while delivering advertiser marketing goals. In addition to developing a high-performing team, this position will be responsible for working with cross-functional teams to create, launch and innovate sales strategies to improve our advertiser's experience and performance on the TikTok platform. This is a dynamic role that requires a passion for growing revenue, mentorship and training, delivering exceptional client service, outstanding ability to set and execute clear sales strategies, while bringing an analytical and operational rigor.

Our ideal candidate will have demonstrated success in developing and motivating team members, have a passion for data-backed storytelling that identifies business opportunities that grow revenue, and brings an intellectual curiosity, energized by rapid iteration in a growth environment as we strive to enable as many SMB businesses as possible to grow.

Responsibilities:

• Establish sales strategies and execution plans to enable teams to achieve team goals while also driving long-term initiatives
• Guide team of Account Managers on consultative, client-centric selling and demonstrate strong understanding of marketing KPIs, TikTok product expertise/capabilities and measurement
• Hire, coach, develop and inspire your direct reports
• Utilizing internal data, performance, market trends and segment analysis to become a TikTok solutions expert, anticipating and identifying long and short term business opportunities at scale across Mexico team
• Liaise with cross-functional teams on structuring and executing operational and strategic initiatives that grow the high-value SMB segment (Sales Operations, Product Marketing, Program Management, Marketing, Analytics, Strategy, Ad Policy, Partnerships are a few examples)
• Develop and implement best practices for client interaction, sales, and services. Review and advise on continuous improvement activities to ensure processes are aligned to achieve best results
• Build scalable, repeatable processes to accelerate team's impact
• Serve as an external product expert, educating key clients and agencies on TikTok ad solutions and best practices

Qualifications

Minimum Qualifications:

• Years of experience in online marketing, sales, agency and/or product solutions
• Proven track records of building, developing and leading high performance teams
• Excellent communicator and comfortable managing multiple tasks
• Leadership experience engaging and influencing at a leadership level with cross-functional groups
• Detail-oriented to find solutions for clients while improving internal processes and delivering feedback
• Passion for TikTok marketing, and up for the challenge of building something from the bottom up.
• Excellent verbal and written Spanish & English language skills (due to working with stakeholders who speak those languages in the respective markets)

Preferred Qualifications

• Expert knowledge of social media, mobile apps, and digital/mobile marketing
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• Experience leading sales or account management teams within the SMB space.
• Data driven, capable of in-depth data interpretation, synthesizing insights through clear, concise communication
• Solutions-oriented with strong problem solving and strategy development experience
• Strong executive presence and ability to remain composed under challenging environments
• An effective listener and strong communicator

In-Office Requirement:

• We're working in the office 4x a week and moving full-time to 5x a week starting September 2026. Our office is located in Vicente Lopez.

*Only resumes in English will be considered*

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request