Shopper Risk & Fraud Operations Lead

Sezzle LA; Argentina; On-site; ARS 105,976,000 - 136,254,000; Full time

Job summary

Sezzle LA is seeking a Shopper Risk Operations team lead to oversee daily shopper risk and fraud prevention operations in a fast-paced fintech environment. You will analyze trends, manage performance, and drive continuous improvements to chargeback win rates.

We value strong leadership, data-driven decision making, and experience with AI tools like Claude to enhance productivity and research. This is a full-time role with standard business hours in a Central Time zone setting.

Qualifications

• Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking.
• Bachelor’s degree in an accredited academic institution.
• Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office.
• Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used.
• Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Responsibilities

• Measure and track team and team member performance.
• Ensure adherence to department processes and company policies to meet performance metrics.
• Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
• Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
• Advise on staffing as necessary based on incoming escalation volumes and complexity.
• Coach and advise team members by providing them with guidance and training resources for career development.

Skills

Management experience

Google Suite

Microsoft Office

Data analysis

PII confidentiality

Communication skills

AI tooling (Claude etc)

Education

Bachelor’s degree

Tools

Chargeback software

Job description

Sezzle LA is seeking a Shopper Risk Operations team lead to oversee daily shopper risk and fraud prevention operations in a fast-paced fintech environment. You will analyze trends, manage performance, and drive continuous improvements to chargeback win rates.

We value strong leadership, data-driven decision making, and experience with AI tools like Claude to enhance productivity and research. This is a full-time role with standard business hours in a Central Time zone setting.