Senior Python/Flask+React Fullstack Engineer - Remote, Latin America

Lever, Inc.; Buenos Aires; A distancia; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Lever, Inc. is seeking a Data Center Services Operations professional in Buenos Aires to oversee Break/Fix and hardware maintenance, network configuration, and daily ticketing workflows.

You will mentor junior technicians, validate cabling and connectivity, ensure SOP/MOP compliance, and coordinate with global teams on resiliency and availability risks. The role also involves collaboration with project teams and colocation partners to meet SLAs.

Formación

• Experience in data center services operations and hardware maintenance.
• Ability to mentor technicians and transfer knowledge.
• Familiarity with SOPs/MOPs and operational change control processes.

Responsabilidades

• Perform Break/Fix and hardware maintenance to ensure lifecycle performance.
• Guide less experienced technicians on PDUs and replacement hardware.
• Instruct on network configuration and sign-off on client configurations.
• Monitor and assign work in ticketing environment; ensure SLAs.
• Enforce safety, security, and documentation per SOPs/MOPs.
• Lead collaboration with project teams and vendors to validate installations.

Conocimientos

Mentoring

Troubleshooting

Network configuration

Documentation

Collaboration

Power distribution units

Herramientas

Ticketing system

Descripción del empleo

Job Description
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Responsibilities
Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
-Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
-Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
-Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance-Safety, Security, Compliance, and Documentation:
-Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
-Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
-Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
Continuous Improvement:
-Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
-Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
-Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership
-Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
-Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.