Senior Ruby On Rails Backend Lead — Scalable Edtech Remote

Workana Llc; Buenos Aires; Remote; ARS 63,611,000 - 81,786,000; Full time

Job summary

Workana LLC is seeking an experienced Datacenter Technician to support Break/Fix, hardware maintenance, and network configuration. The role involves mentoring junior technicians, validating cabling, and ensuring reliable, secure data center operations in line with SOPs/MOPs.

You will act as a technical liaison, monitor tickets, guide teams on server components and PDUs, and ensure adherence to safety and security procedures within customer-site environments.

Qualifications

Responsibilities

• Identifies opportunities for other team members to work with servers and main hardware to ensure lifecycle efficiency.
• Guides and coaches technicians on best practices for PDUs and replacement hardware, avoiding disruption to critical infrastructure.
• Guides technicians on implementing network communications and solutions and signs off on client configurations.
• Validates cabling and connectivity, ensuring devices are connected and error-free.
• Monitors tickets, mentors technicians, and implements solutions to troubleshoot systems within SLAs; documents steps and trends.
• Ensures adherence to SOPs/MOPs and site rules during tasks.
• Maintains security procedures and conducts functional security testing.
• Ensures health and safety compliance including PPE and site access.

Job description

Job Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance

• Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation

• Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting

• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance-Safety, Security, Compliance, and Documentation

• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access,