Senior Patient Concierge (Remote) – SMS & Onboarding

Visa Hunt; Argentina; Presencial; ARS 77.707.044 - 113.571.834; Jornada completa

Descripción de la vacante

Hire Hangar is seeking a full-time Senior New Patient Coordinator to manage inbound patient inquiries (primarily via SMS) and conduct scheduled phone consultations. This role emphasizes consultative conversations, patient goals, and guiding prospects through the care journey, with daytime availability and rapid response times.

The ideal candidate is empathetic, highly responsive, detail-oriented, and comfortable discussing health topics in a professional, patient-centered manner.

Formación

• 3+ years of experience in patient coordination, intake, client services, or a similar consultative role.
• Excellent written communication for SMS outreach and strong verbal communication for phone consultations.
• Proven ability to build rapport, demonstrate empathy, and guide conversations with confidence.
• Proficiency with CRM systems, scheduling tools, and managing multiple systems simultaneously.
• Basic to intermediate Excel skills (data entry, formatting, simple formulas).
• Reliable high-speed internet and a professional remote work environment.
• Must have prior remote work experience with US/UK-based companies.

Responsabilidades

• Monitor and respond promptly to inbound SMS inquiries with professionalism and warmth.
• Conduct consultative conversations to understand patient goals, treatment history, and concerns.
• Schedule consultations using Calendly or similar scheduling tools.
• Accurately document patient information and interactions within CRM and EHR systems.
• Execute timely, personalized follow-ups to support appointment conversion.
• Maintain strict patient confidentiality and ensure accurate record-keeping.
• Collaborate with internal team members to ensure smooth patient onboarding.

Conocimientos

Patient coordination

SMS outreach

Written communication

Verbal communication

CRM systems

Scheduling tools

Excel basics

Remote work proficiency

Herramientas

Go High Level

DrChrono

Calendly

SMS platforms

Google Workspace

Excel

Descripción del empleo

Hire Hangar is seeking a full-time Senior New Patient Coordinator to manage inbound patient inquiries (primarily via SMS) and conduct scheduled phone consultations. This role emphasizes consultative conversations, patient goals, and guiding prospects through the care journey, with daytime availability and rapid response times.

The ideal candidate is empathetic, highly responsive, detail-oriented, and comfortable discussing health topics in a professional, patient-centered manner.