Senior Loyalty Analytics & Retention Lead

DiDi; Buenos Aires; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. seeks a Senior Operations & Data Analyst to drive analytical evaluation and impact measurement of our Loyalty Level System for LATAM. This role emphasizes strategy, execution, and data-driven decisions rather than sales activities.

You will analyze driver loyalty program performance, build automated dashboards, and present findings to regional stakeholders while coordinating with Legal, Product, Tech, and Marketing teams to maximize driver retention.

Formación

• 4–6 years of experience in Growth Operations, Loyalty Analytics, Retention Strategy, or Marketplace Operations within Tech/Mobility environments.
• Strong background in research, cohort metrics, and quantitative insights (Marketing/Economics/Engineering degrees are a plus).
• Upper-Intermediate to Advanced English (written & spoken).

Responsabilidades

• Analyze quantitative performance of driver loyalty programs, subscription perks, and benefit adoption using SQL and BI Tools.
• Build automated dashboards, reports, and strategic presentations for regional stakeholders.
• Coordinate cross-functional launch operations across Legal, Product, Tech, and Marketing teams.
• Turn driver insights into actionable business decisions to maximize driver retention.

Conocimientos

Growth Operations

Loyalty Analytics

Retention Strategy

Marketplace Operations

Educación

Marketing degree

Economics degree

Engineering degree

Herramientas

SQL

BI Tools

Descripción del empleo

DiDi Global Inc. seeks a Senior Operations & Data Analyst to drive analytical evaluation and impact measurement of our Loyalty Level System for LATAM. This role emphasizes strategy, execution, and data-driven decisions rather than sales activities.

You will analyze driver loyalty program performance, build automated dashboards, and present findings to regional stakeholders while coordinating with Legal, Product, Tech, and Marketing teams to maximize driver retention.