Loyalty Partner Insights Sr Analyst

DiDi; Buenos Aires; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. seeks a Senior Operations & Data Analyst to drive analytical evaluation and impact measurement of our Loyalty Level System for LATAM. This role emphasizes strategy, execution, and data-driven decisions rather than sales activities.

You will analyze driver loyalty program performance, build automated dashboards, and present findings to regional stakeholders while coordinating with Legal, Product, Tech, and Marketing teams to maximize driver retention.

Formación

• 4–6 years of experience in Growth Operations, Loyalty Analytics, Retention Strategy, or Marketplace Operations within Tech/Mobility environments.
• Strong background in research, cohort metrics, and quantitative insights (Marketing/Economics/Engineering degrees are a plus).
• Upper-Intermediate to Advanced English (written & spoken).

Responsabilidades

• Analyze quantitative performance of driver loyalty programs, subscription perks, and benefit adoption using SQL and BI Tools.
• Build automated dashboards, reports, and strategic presentations for regional stakeholders.
• Coordinate cross-functional launch operations across Legal, Product, Tech, and Marketing teams.
• Turn driver insights into actionable business decisions to maximize driver retention.

Conocimientos

Growth Operations

Loyalty Analytics

Retention Strategy

Marketplace Operations

Educación

Marketing degree

Economics degree

Engineering degree

Herramientas

SQL

BI Tools

Descripción del empleo

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About the Role:

At DiDi, we drive growth across LATAM by building high-value retention models for our driver-partners. We are seeking a Senior Operations & Data Analyst to lead the analytical evaluation, impact measurement, and execution of our Loyalty Level System.

Note: This is an analytical, strategy, and execution role — NOT a sales, cold-hunting, or BD position.

Key Responsibilities:

• Analyze quantitative performance of driver loyalty programs, subscription perks, and benefit adoption using SQL and BI Tools.
• Build automated dashboards, reports, and strategic presentations for regional stakeholders.
• Coordinate cross-functional launch operations across Legal, Product, Tech, and Marketing teams.
• Turn driver insights into actionable business decisions to maximize driver retention.

Requirements:

• 4–6 years of experience in Growth Operations, Loyalty Analytics, Retention Strategy, or Marketplace Operations within Tech/Mobility environments.
• Strong background in research, cohort metrics, and quantitative insights (Marketing/Economics/Engineering degrees are a plus).
• Upper-Intermediate to Advanced English (written & spoken).

You'll love working at DiDi because...

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.