Senior It Support Engineer — Cloud & Automation

Freelance Latin America; Ciudad de Mendoza; Presencial; ARS 63.383.000 - 90.547.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work schedule

Permanent full-time position

Company benefits package

Ongoing learning and development

Descripción de la vacante

Indero is seeking an L3 Technical Support Engineer in Buenos Aires, Argentina, to provide technical assistance for enterprise MFT solutions. The role involves building workflows, updates, and supporting time-sensitive data transfers across B2B environments.

Responsibilities include troubleshooting, client communication, logging issues, and documenting knowledge. Requires Linux/AIX, shell scripting, and strong English skills. Full-time position with a flexible schedule.

Formación

• BS degree in IT, CS or related field.
• Proficiency with Linux and AIX commands.
• Knowledge of environment variables and scripting.
• Shell scripting is required; Perl scripting is a plus.
• Familiarity with rsync and SSH keys.

Responsabilidades

• Provide technical-level assistance to vendors for MFT solutions.
• Build out new workflows and maintain/repair transfers.
• Diagnose and troubleshoot issues, escalating when needed.
• Log issues, track progress, and prepare reports.
• Document technical knowledge and maintain client relations.

Conocimientos

Shell scripting

Perl scripting

Linux

AIX

Environment variables

English communication

Troubleshooting

Educación

Bachelor's degree in Information Technology or Computer Science

Herramientas

rsync

SSH keys

Descripción del empleo

The Role: We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Requirements

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…​).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

Working Hours

Wednesday to Friday: 9:00 PM to 6:00 AM Lebanon time → 3:00 PM to 12:00 AM Argentina time.

Weekend: 3:00 PM to 12:00 AM Lebanon time → 9:00 AM to 6:00 PM Argentina time.

Monday and Tuesday OFF.

Location

Buenos Aires, Argentina

Job Type

Full time

Benefits

• Flexible work schedule
• Permanent full-time position
• Company benefits package
• Ongoing learning and development

The work environment at Indero is collaborative, innovative, reliable and responsive. We offer a stimulating work environment and attractive advancement opportunities.

Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment process for applicants with disabilities upon request.

Only applicants who can legally work in Argentina are considered.

We are an Equal Opportunity / Inclusive and welcoming employer. Applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran or protected status.