Senior Global Resource Management Analyst

EY; Buenos Aires; Presencial; ARS 60.365.000 - 113.184.000; Jornada completa

Descripción de la vacante

EY seeks a Senior Functional Analyst / Product Specialist to join the Global Resource Management team. You will bridge business stakeholders, product and technical teams, supporting and enhancing Resource Management applications across the Americas, EMEIA and APAC.

The role covers requirements analysis, testing, release management and continuous improvement, with responsibility for documentation, training and stakeholder engagement in a fast-paced, global environment.

Formación

• Bachelor's degree or equivalent relevant professional experience.
• Minimum 4 years of experience in Functional Analysis, Business Analysis, Product Support, Enterprise Application Support or Technology Project Delivery.
• Experience with global stakeholder collaboration and requirements gathering.
• Experience supporting testing activities, including User Acceptance Testing.
• Understanding of business processes and systems; experience with distributed teams.

Responsabilidades

• Provide functional support for a portfolio of global Resource Management products.
• Investigate, analyse and resolve Level 2 incidents and service requests, coordinating with technical teams and vendors where needed.
• Monitor support queues and ensure service requests and incidents are addressed within agreed service levels.
• Analyse recurring issues and identify opportunities for product, process and training improvements.
• Collaborate with Product Owners and stakeholders to refine backlog and ensure traceability.
• Develop test scenarios, coordinate system testing and participate in release planning and post-release validation.
• Maintain documentation, governance artifacts and training materials.

Conocimientos

Analytical skills

Communication

Stakeholder management

Requirements gathering

Independent worker

Educación

Bachelor's degree or equivalent

Herramientas

Azure DevOps

Jira

ServiceNow

Pendo

MS Office Suite

Descripción del empleo

EY seeks a Senior Functional Analyst / Product Specialist to join the Global Resource Management team. You will bridge business stakeholders, product and technical teams, supporting and enhancing Resource Management applications across the Americas, EMEIA and APAC.

The role covers requirements analysis, testing, release management and continuous improvement, with responsibility for documentation, training and stakeholder engagement in a fast-paced, global environment.