Senior Genesys Cloud Engineer – Remote

Agileengine; Rosario; Remote; ARS 121,540,000 - 182,310,000; Full time

Benefits offered by this job

Relentless performance culture

Remote work

Competitive pay

Growth opportunities

Global impact

Multicultural environment

Sustainability values

Job summary

Miratech is seeking a Senior Genesys Cloud Engineer to design, implement, and optimize contact-center solutions. You will work across IVR, routing, APIs, and analytics to deliver scalable CX, with a focus on high-quality customer service.

The role requires Spanish and English fluency, collaboration with the Spain team during Spain hours, and a remote-friendly environment offering global project exposure and professional growth.

Qualifications

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
• Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs.
• Nice to Have: Genesys Dialog Engine Bot Flows and Bot Connector; integration with third‑party bot platforms like Google Dialogflow or AWS Lex.
• Experience with Workforce Engagement Management (WEM), including schedules, skills, and workforce planning.

Responsibilities

• Design, develop, configure, and maintain Genesys Cloud CX solutions.
• Design and optimize interaction flows in Genesys Cloud Architect (IVR, ACD, queues, bots, omnichannel).
• Configure and optimize Genesys Cloud routing (queues, skills, schedules, routing rules).
• Develop integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations (Predictive, Progressive, Preview campaigns).
• Implement conversational automation using Dialog Engine Bot Flows and Bot Connector; configure analytics, dashboards, and reporting.
• Provide Level 2/3 technical support for incidents and service requests.

Skills

Genesys Cloud CX

Genesys Cloud Architect

REST APIs

Webhooks

Data Actions

Outbound Dialing

Dialog Engine Bot Flows

Bot Connector

English B2+

Spanish C1+

Analytics & Reporting

Tools

Genesys Cloud Platform APIs

REST API integrations

Webhooks

Data Actions

Job description

Miratech is seeking a Senior Genesys Cloud Engineer to design, implement, and optimize contact-center solutions. You will work across IVR, routing, APIs, and analytics to deliver scalable CX, with a focus on high-quality customer service.

The role requires Spanish and English fluency, collaboration with the Spain team during Spain hours, and a remote-friendly environment offering global project exposure and professional growth.