Senior Experience Leader, Cross-Border eCommerce

Walmart; Argentina; Presencial; ARS 206 462 268 - 309 693 402; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits (medical, vision, and

401(k) and stock purchase

Paid time off including PTO/sick leave

Resumo da oferta

Walmart is seeking a Sr. Manager, Experience to define and deliver best-in-class cross-border customer and seller experiences across discovery, checkout, delivery, returns, and care.

You will partner with Product, Engineering, Analytics, and Operations to lead scalable experience initiatives that enhance trust, satisfaction, and retention globally. The role emphasizes customer obsession, analytical thinking, and building seamless ecommerce experiences across markets, with a focus on

Qualificações

• Option 1: Bachelor\'s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years\' experience in project management, program management, program operations, or related area.
• Option 2: 7 years\' experience in project management, program management, program operations, or related area. 2 years\' supervisory experience.

Responsabilidades

• Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.
• Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions.
• Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.
• Use data and customer insights to identify friction points, prioritize improvements, and measure experience health.
• Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.

Descrição da oferta de emprego

Walmart is seeking a Sr. Manager, Experience to define and deliver best-in-class cross-border customer and seller experiences across discovery, checkout, delivery, returns, and care.

You will partner with Product, Engineering, Analytics, and Operations to lead scalable experience initiatives that enhance trust, satisfaction, and retention globally. The role emphasizes customer obsession, analytical thinking, and building seamless ecommerce experiences across markets, with a focus on