Senior Crisis Operations Team Lead

Adaptive Teams; Quilmes; Remote; ARS 900,000 - 1,500,000; Full time

Job summary

Adaptive Teams is seeking an Operations Team Leader to guide a Crisis Response team in Argentina. You will lead a group handling critical customer situations, ensure service excellence, and work with stakeholders to deliver high-quality support while empowering team members to grow.

The role emphasizes coaching, performance management, and continuous improvement in a fast-paced environment. Collaboration with cross-functional teams is essential for successful outcomes.

Responsibilities

• Lead, coach, and develop a team of support professionals to achieve operational goals and deliver exceptional customer experiences.
• Own team performance management, including monitoring operational metrics, schedule adherence, productivity, and quality standards.
• Conduct regular coaching sessions, performance reviews, and development planning to support employee growth and success.
• Identify performance trends, analyze root causes, and implement corrective actions to improve team outcomes.
• Develop and execute action

Job description

Adaptive Teams is seeking an Operations Team Leader to guide a Crisis Response team in Argentina. You will lead a group handling critical customer situations, ensure service excellence, and work with stakeholders to deliver high-quality support while empowering team members to grow.

The role emphasizes coaching, performance management, and continuous improvement in a fast-paced environment. Collaboration with cross-functional teams is essential for successful outcomes.