Scrum Master

Encora10; Neuquén; A distancia; ARS 137.078.000 - 182.771.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Connectivity allowance

Gym reimbursement

PedidosYa credit

Statutory vacation

Health insurance

Descripción de la vacante

Encora10 is seeking a Technical Project Manager for Data Center operations, fully remote. You will own client tech delivery, coordinate multi-workstream projects, and bridge hardware with software teams.

Lead data migration and datacenter tasks, manage tickets in Jira/ServiceNow, control budgets, and maintain dashboards for stakeholders.

English required, 9:00–17:00 UTC, experience in data centers, cloud or managed services preferred; remote role with international clients.

Formación

• 3+ years in datacenter ops or technical infra.
• Direct client-facing technical experience.
• Hands-on with server hardware, cabling, power and cooling.
• Experience with Jira, ServiceNow, Zendesk.
• Experience budgeting projects and vendor PO.
• Proven ability to lead small technical teams.

Responsabilidades

• Own client technical points of contact across lifecycle.
• Lead onboarding, scoping, and technical reviews.
• Manage tickets and SLA reporting.
• Oversee on-site and remote hardware work.
• Coordinate with vendors on procurement and RMA.
• Maintain project dashboards and change control.
• Mentor junior technicians and contractors.

Conocimientos

Technical leadership

Client-facing

Server hardware

ITSM tools

Vendor management

Communication

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign-off

Identify blockers early and coordinate cross-functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client-facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts

Review vendor invoices and validate against approved work orders

Assist in preparing quotes and SOWs for new client engagements

Maintain procurement records and ensure contract compliance for hardware and services

Team Management

Manage a team of technicians and/or project coordinators remotely that work onsite.

Set weekly priorities, conduct 1:1s, and run shift/resource planning

Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes

Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications

3+ years of experience in datacenter operations, technical infrastructure, or a closely related field

Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure

Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations

Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent

Experience owning project budgets, SOWs, or vendor purchase orders

Proven ability to manage and develop a small technical team

Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

Experience in a managed services, colocation, or cloud infrastructure environment

Familiarity with DCIM tools, asset management systems, or CMDB platforms

Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)

Exposure to ITIL practices or formal change management processes

100% Remote Full-time

English: Intermediate/Advanced (required — interviews conducted in English) | 9:00 AM - 5:00 PM UTC

CVs must be submitted in English

About the Role

Join the team supporting one of the world's largest automotive manufacturers, working within a global consulting firm to lead the planning and execution of a critical data migration program. You will coordinate cross-functional teams, define the migration approach and controls, and manage risks to ensure a smooth and reliable transition to the target system.

Responsibilities

Lead the end-to-end planning and execution of data migration activities

Ensure data is accurate, complete, and ready for use in the target system

Coordinate cross-functional migration teams across workstreams

Define the data migration approach, methodology and quality controls

Identify, assess and manage migration risks and issues

Ensure a smooth and reliable transition with minimal disruption

Report migration status and progress to senior stakeholders

Required Skills

Proven experience as a Data Migration Lead or Team Lead in large-scale enterprise programs

Strong knowledge of data migration methodology : extraction, transformation, cleansing, validation and loading

Experience coordinating cross-functional teams across multiple workstreams

Ability to define migration controls and risk management strategies

Experience working in S/4HANA or similar ERP migration programs (preferred)

Intermediate to advanced English — interviews and daily work conducted in English

Availability to work in UTC timezone (9:00 AM - 5:00 PM)

Hiring Process

Collaborative environment with high-impact projects across leading industries
Connectivity allowance
Gym reimbursement
PedidosYa credit
Statutory vacation
Health insurance: Swiss Medical or OSDE