Retail Banking Workforce Planner & Verint Lead

Simmons Bank; Argentina; On-site; ARS 130,675,000 - 169,108,000; Full time

Job summary

Simmons First National Corporation is seeking a Workforce Planning Manager to design and maintain the staffing model for the Retail Banking network, ensuring optimal coverage and productivity across branches.

This role owns the Verint platform and drives centralized scheduling to create consistency and efficiency, partnering with Retail leadership to align staffing with service and sales goals.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in workforce planning, operations analytics, or retail banking operations.
• Experience with multi-location or branch-based environments.
• Experience with workforce optimization platforms (Verint strongly preferred).

Responsibilities

• Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting.
• Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.
• Create centralized scheduling frameworks to improve banker productivity and free up manager capacity.
• Partner with Retail leadership to align staffing strategies with sales and service expectations.
• Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.
• Establish scheduling standards and governance across the retail network.
• Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.
• Provide insights into capacity gaps and optimization opportunities.

Skills

Analytical mindset

Workforce management concepts

Influence without authority

Attention to detail

Operational efficiency vs employee exp

Education

Bachelor’s degree in business, finance, analytics, HR, or related field

Tools

Verint

Excel

Power BI

Job description

Simmons First National Corporation is seeking a Workforce Planning Manager to design and maintain the staffing model for the Retail Banking network, ensuring optimal coverage and productivity across branches.

This role owns the Verint platform and drives centralized scheduling to create consistency and efficiency, partnering with Retail leadership to align staffing with service and sales goals.