Resource Manager

Dentsu Creative S.A; Buenos Aires; Remote; ARS 108,394,000 - 139,364,000; Full time

Job summary

The Dentsu Creative Resource Management team is seeking a Resource Manager to help align staffing with project demand across US teams. This role is based in Buenos Aires and works remotely within our offshore structure, partnering with project leads and HR to optimize talent deployment and cost efficiency.

You will maintain org charts, balance workload, and coordinate with senior leaders to forecast capacity. Strong Excel skills and proactive communication are essential.

Qualifications

• Bachelor's Degree preferred
• 2-3 years of experience in sourcing and/or deploying professional staff, preferably in an agency setting or creative staffing firm
• Strong functional expertise that includes internet and direct sourcing, building pipelines, analyzing metrics, simplifying processes and measuring quality of hires
• Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
• Excellent skills with Microsoft Office (Word, Excel, PowerPoint, Teams)
• Exceptional written and verbal communication skills
• Detail oriented and organized to effectively work multiple staffing requests simultaneously and accurately track demand status in workforce management systems
• Highly motivated self-starter, responsible, and accountable
• #LI-CA2

Responsibilities

• Maintain up to date organization charts to share with leadership on a consistent basis
• Communicate and set expectations on resourcing issues and workload balance that may impact scheduled deadlines
• Proactively reviews opportunity pipeline with their Senior and/or Director partner to create and understand the picture of upcoming demand
• Welcome all new full-time hires and non-perm hires, by connecting them with team members, directing them the appropriate parties for IT issues, processes etc.
• Off-board all non-perm hires to ensure they have completed timesheets, returned equipment and turned over any and all files needed by the team.
• Liaison between project leads, project management, department/capability leadership, recruiting, human resources, finance and operations for applicable supply and demand which includes new full time or temporary employees and/or movement of employees.
• Collaborate with other Resource Managers across all Dentsu Service lines to cross staff
• Maintain and approve time off requests for resources & keep allocation tool updated with approved dates and flag any potential issues to Directors
• Perform administrative tasks to ensure up-to-date and accurate information in Allocation Tool, CRER Tool, Organization charts, Distribution lists etc.
• Maintain and ensure accuracy of data for resource capacity in allocation and master planning tool
• Assist in planning and process for all assignments and extensions of non-perm resources based on capacity and demand needs
• Assist in reviewing capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
• Work with Project Manager and Project Leads along with resources to gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them
• Attend and share tool within weekly Project Manager/Project Leads/Resource Management meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigations.
• Capture action items and meeting notes on weekly/bi-weekly Resource Management calls with leadership teams
• Partner with Early Careers to for internship placement

Skills

Communication skills

Microsoft Office

Team collaboration

Multi-tasking

Sourcing and deployment

Education

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Teams

Job description

The Resource Manager is primarily responsible for assisting with managing resource supply and demand across multiple projects, teams, skills, and roles. The ideal candidate has excellent communication skills is optimistic, inclusive, collaborative, and empathic. The Resource Management team is responsible for deploying our most valuable resource, our people, in a way that ensures delivery excellence, talent development and financial health. Intermediate Microsoft Office skills, especially Excel and the ability to effectively multi-task are critical skills for success. The goal is to ensure open staffing needs are filled with the right person at the right time at the right cost. The Resource Manager helps our people navigate the organization and find opportunities that match their interests and professional objectives

Job Description

We are looking for a new Resource Manager to join our US team. This position will work remotly from Argentina set in our OffShore structure

Key Accountabilities

• Maintain up to date organization charts to share with leadership on a consistent basis
• Communicate and set expectations on resourcing issues and workload balance that may impact scheduled deadlines
• Proactively reviews opportunity pipeline with their Senior and/or Director partner to create and understand the picture of upcoming demand
• Welcome all new full-time hires and non-perm hires, by connecting them with team members, directing them the appropriate parties for IT issues, processes etc.
• Off-board all non-perm hires to ensure they have completed timesheets, returned equipment and turned over any and all files needed by the team.
• Liaison between project leads, project management, department/capability leadership, recruiting, human resources, finance and operations for applicable supply and demand which includes new full time or temporary employees and/or movement of employees.
• Collaborate with other Resource Managers across all Dentsu Service lines to cross staff
• Maintain and approve time off requests for resources & keep allocation tool updated with approved dates and flag any potential issues to Directors
• Perform administrative tasks to ensure up-to-date and accurate information in Allocation Tool, CRER Tool, Organization charts, Distribution lists etc.
• Maintain and ensure accuracy of data for resource capacity in allocation and master planning tool
• Assist in planning and process for all assignments and extensions of non-perm resources based on capacity and demand needs
• Assist in reviewing capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
• Work with Project Manager and Project Leads along with resources to gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them
• Attend and share tool within weekly Project Manager/Project Leads/Resource Management meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigations.
• Capture action items and meeting notes on weekly/bi-weekly Resource Management calls with leadership teams
• Partner with Early Careers to for internship placement

Person Specification

• Bachelor's Degree preferred
• 2-3 years of experience in sourcing and/or deploying professional staff, preferably in an agency setting or creative staffing firm
• Strong functional expertise that includes internet and direct sourcing, building pipelines, analyzing metrics, simplifying processes and measuring quality of hires
• Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
• Excellent skills with Microsoft Office (Word, Excel, PowerPoint, Teams)
• Exceptional written and verbal communication skills
• Detail oriented and organized to effectively work multiple staffing requests simultaneously and accurately track demand status in workforce management systems
• Highly motivated self-starter, responsible, and accountable
• #LI-CA2

Location: Buenos Aires

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us