Remote VoIP & IT Ops Support Engineer

Interlaced

Rosario

Remote

ARS 92,241,000 - 138,361,000

Full time

5 days ago

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Benefits offered by this job

Remote work from EU

Inclusive environment

USD compensation

Referral rewards

Work-life balance

Job summary

SupportYourApp in a global, multilingual environment is seeking a Technical Support Engineer to join our team and help resolve complex issues across web apps, mobile apps, and backend services. You will work remotely from home, leveraging your troubleshooting skills and customer-focused approach.

The role requires strong SQL, experience with cloud platforms like AWS, and the ability to document findings clearly.

Qualifications

2+ years in L1/L2 technical support with hands-on troubleshooting.
Excellent English (C1) spoken and written.
Strong SQL and experience with production relational databases.
Familiarity with AWS or another cloud provider.

Responsibilities

Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
Analyze logs, error traces, and metrics to identify root causes.
Query production databases (read-only) to validate data-related issues.
Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
Escalate complex issues to Engineering with clear documentation and findings.
Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
Maintain deep understanding of client solutions and meet KPIs.