Remote Technical Support Engineer SQL/AWS

Willow Health; Rosario; Remote; ARS 76,867,000 - 122,988,000; Full time

Benefits offered by this job

Remotely from EU

USD compensation

Refer-a-friend rewards

Flexible workload balance

Health policy

Trust-based culture

Job summary

SupportYourApp is seeking a Technical Support Engineer to join a global, multilingual team and deliver high-quality support for complex backend, database, and API issues. You will work remotely from home, collaborating with cross-functional teams across languages and time zones.

You will troubleshoot, reproduce bugs, read code and logs, and provide clear, customer-friendly explanations while maintaining runbooks and knowledge bases. A strong emphasis on performance and KPI delivery is essential.

Qualifications

• Excellent English skills (C1+) for spoken and written communication.
• 2+ years of customer-facing, hands-on tech support with troubleshooting experience.
• Strong SQL skills and experience with production-scale relational databases.
• Familiarity with AWS or another cloud provider, including logs and secrets.
• Ability to explain technical concepts clearly to customers.
• Good written communication and documentation skills.
• Strong analytical thinking and problem-solving abilities.
• Know when to escalate to Engineering with clear findings.
• Proactive, responsible attitude with reliable home-office setup.

Responsibilities

• Investigate and troubleshoot escalated issues across backend, databases, and integrations.
• Reproduce bugs across web admin consoles, mobile apps, and APIs.
• Analyze logs, traces, and metrics to identify root causes.
• Query production databases (read-only) to verify data-related issues.
• Implement small, low-risk fixes including configuration changes and data corrections.
• Escalate complex issues to Engineering with precise documentation.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.
• Maintain deep understanding of client solutions and KPIs.

Skills

English Proficiency

Tech Support Experience

SQL Skills

AWS Familiarity

Clear Communication

Troubleshooting

Documentation

Analytical Thinking

Escalation Awareness

Remote Collaboration

Tools

Sentry

Grafana

React Native

GraphQL

REST API

ClickHouse/BigQuery

Job description

SupportYourApp is seeking a Technical Support Engineer to join a global, multilingual team and deliver high-quality support for complex backend, database, and API issues. You will work remotely from home, collaborating with cross-functional teams across languages and time zones.

You will troubleshoot, reproduce bugs, read code and logs, and provide clear, customer-friendly explanations while maintaining runbooks and knowledge bases. A strong emphasis on performance and KPI delivery is essential.