Evening Tech Support Engineer (Remote, Global SaaS)

Hire Hangar, Inc.; Rosario; Remote; ARS 69,181,000 - 107,614,000; Full time

Benefits offered by this job

Remote work from EU

USD compensation

Refer-a-friend rewards

No time-tracking

Job summary

SupportYourApp is seeking a Technical Support Engineer to join our global, multilingual team. This role focuses on troubleshooting, database queries, and cross-system issue resolution, with opportunities to work remotely from the EU and engage with clients across 60 languages.

You will document findings, contribute to runbooks, and help meet KPIs while delivering excellent customer support. The ideal candidate has 2+ years in L1/L2 support, strong SQL skills, experience with AWS, and a

Qualifications

• Excellent English (C1) for spoken and written communication.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meetKPIs.

Skills

English (C1)

Tech support (L1/L2)

SQL

AWS

Customer focus

Communication

Analytical thinking

Documentation

Time management

Tools

Sentry

Grafana

React Native

GraphQL

REST API

ClickHouse

BigQuery

Job description

SupportYourApp is seeking a Technical Support Engineer to join our global, multilingual team. This role focuses on troubleshooting, database queries, and cross-system issue resolution, with opportunities to work remotely from the EU and engage with clients across 60 languages.

You will document findings, contribute to runbooks, and help meet KPIs while delivering excellent customer support. The ideal candidate has 2+ years in L1/L2 support, strong SQL skills, experience with AWS, and a