Remote SDE - Customer Experience & Support Engineering

Zinier; Buenos Aires; Remote; ARS 1,200,000 - 2,000,000; Full time

Job summary

Zinier is seeking a Software Development Engineer to join our global 24/7 Support Engineering team. You will provide high-impact technical support across the Zinier platform, with hands-on work in JavaScript development, API integrations, and SQL-based databases.

You will debug complex issues, engage directly with customers, and help grow our knowledge base and documentation. The role may require US/EMEA hours and weekend shifts, with clear paths into senior technical or customer-centric roles.

Qualifications

• Bachelor's degree in a relevant field with 2+ years of experience in JavaScript development or related roles.
• Hands-on proficiency with JavaScript, JSON, HTML, and CSS for debugging and configuration analysis.
• Familiarity with REST APIs and basic SQL queries.
• Knowledge of operating systems, cloud services, and multi-tier web app architecture.
• Experience with CRM and ticketing systems (e.g., Jira, Salesforce).
• Excellent written and verbal communication skills and strong analytical mindset.
• Willingness to work shifts, weekends and 24/7 on-call rotations.

Responsibilities

• Monitor and respond to customer issues reported through portals, tickets, email, or Slack within SLAs.
• Diagnose and resolve technical issues including API failures, workflow/configuration issues, and data discrepancies.
• Investigate logs and JSON payloads to isolate breaking logic and reproduce issues.
• Provide end-to-end ownership, escalate when needed, and document findings for customers.
• Submit production deployment requests and coordinate with internal teams.
• Contribute to knowledge-base articles and documentation to reduce repeat queries.
• Identify opportunities to implement AI solutions that enhance customer experience.

Skills

JavaScript

JSON

HTML

CSS

REST APIs

SQL

React

Debugging

Communication

Analytical

Education

Bachelor's degree in a relevant field

Tools

Jira

Salesforce

Job description

Zinier is seeking a Software Development Engineer to join our global 24/7 Support Engineering team. You will provide high-impact technical support across the Zinier platform, with hands-on work in JavaScript development, API integrations, and SQL-based databases.

You will debug complex issues, engage directly with customers, and help grow our knowledge base and documentation. The role may require US/EMEA hours and weekend shifts, with clear paths into senior technical or customer-centric roles.