Product Support Engineer

Ryz Labs; Argentina; Remote; ARS 83,374,000 - 113,691,000; Full time

Job summary

Ryz Labs is seeking a Product Support Engineer for remote work with clients based in Latam. You will own customer issues end-to-end—from reproduction to fixing and confirming solutions with customers—while turning recurring problems into product improvements.

You will gain broad system knowledge and grow into other engineering areas. Key tasks include diagnosing complex issues across the app, database, logs, and analytics, and coordinating with customers and engineering teams to deliver robust

Qualifications

• 2–4 years building production web applications.
• Strong TypeScript and React skills.
• Comfortable with SQL and using data to investigate problems.
• Strong debugging and problem-solving skills.
• Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
• Strong written and verbal English.
• Clear async communication and willingness to work directly with customers.
• A mindset focused on fixing root causes, not symptoms.

Responsibilities

• Own customer issues end-to-end : reproduce, diagnose, fix, and follow up.
• Turn vague reports into clear, reproducible technical problems .
• Debug issues across the application, database, logs, monitoring, and analytics.
• Improve product details such as sorting, filters, tooltips, empty states, and error messages .
• Identify recurring problems and implement upstream fixes rather than repeatedly treating symptoms.
• Handle operational work including dependency upgrades and security remediation .
• Communicate directly with customers and collaborate closely with the engineering team.
• Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.

Skills

TypeScript

React

SQL

Debugging

Communication

Root cause analysis

English

Tools

Sentry

PostHog

PostgreSQL

Next.js

Terraform

AWS

Vercel

Job description

Contract directly with the client Remote - Full-time Only for candidates based in Latam We are looking for a Product Support Engineer. Ryz Labs is partnering with a client whose customers rely on the product during time-sensitive bid deadlines . We're looking for a Software Engineer to own customer issues end-to-end—from reproducing and diagnosing bugs to fixing them and confirming the solution directly with the customer. This is not a ticket-closing role . You'll turn recurring issues into product improvements and gain broad knowledge of the system, with opportunities to grow into other engineering areas.

What You’ll Do

• Own customer issues end-to-end : reproduce, diagnose, fix, and follow up.
• Turn vague reports into clear, reproducible technical problems .
• Debug issues across the application, database, logs, monitoring, and analytics.
• Improve product details such as sorting, filters, tooltips, empty states, and error messages .
• Identify recurring problems and implement upstream fixes rather than repeatedly treating symptoms.
• Handle operational work including dependency upgrades and security remediation .
• Communicate directly with customers and collaborate closely with the engineering team.
• Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.

What We’re Looking For Required:

• 2–4 years building production web applications .
• Strong TypeScript and React skills.
• Comfortable with SQL and using data to investigate problems.
• Strong debugging and problem-solving skills.
• Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
• Strong written and verbal English.
• Clear async communication and willingness to work directly with customers.
• A mindset focused on fixing root causes, not symptoms .

Nice to have:

• Previous support, production, or on‑call experience.
• Experience eliminating recurring classes of issues through product or engineering changes.
• Familiarity with Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform .
• Construction industry experience is not required .