Remote QA Analyst – AI & Cloud Testing

Caylent; Argentina; Remote; ARS 42,107,000 - 63,160,000; Full time

Benefits offered by this job

Pay in USD

Generous holidays

PTO flexibility

Exam certificates

Peer bonuses

Laptop provided

Equipment stipend

Learning stipend

Global team culture

Job summary

Caylent is seeking a Quality Analyst to ensure the reliability of our contact center solutions across IVR, chat, and email channels. You will validate workflows, run end-to-end tests, and collaborate with product and engineering teams to improve quality.

This remote-friendly role welcomes 0–2 years of QA experience and offers USD pay, generous holidays, and professional development support. You will participate in planning, create test data, document results, and help maintain automation

Qualifications

• 0-2 years of experience in software testing or quality assurance.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify edge cases.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Adaptability to changing project requirements.

Responsibilities

• Execute comprehensive test plans for IVR systems, including call flow validation, DTMF input testing, and speech recognition accuracy.
• Perform end-to-end testing of chat implementations across web, mobile, and messaging platforms.
• Validate email routing, auto-response systems, and template rendering across different email clients.
• Conduct functional testing of Amazon Connect contact flows, queues, and routing strategies.
• Test integration points between contact center platforms and CRM systems, knowledge bases, and third-party applications.
• Verify agent desktop functionality, including screen pops, call controls, and presence management.
• Execute regression testing for system updates and new feature deployments.
• Assist in developing detailed test cases and test scripts for multi-channel contact center implementations.
• Create and maintain test data sets for various customer interaction scenarios.
• Document test results, defects, and issues in tracking systems with clear reproduction steps.
• Prepare test execution reports and quality metrics for project stakeholders.
• Maintain test case repositories and ensure documentation stays current with system changes.
• Contribute to test automation frameworks for repetitive testing scenarios.
• IVR Testing: Validate menu navigation, voice prompts, call transfers, and self-service transactions.
• Chat Testing: Test chat widget functionality, agent assignment, canned responses, and conversation history.
• Test omnichannel customer journeys ensuring seamless transitions between channels.
• Ensure compliance with accessibility standards across all customer touchpoints.
• Perform usability testing to ensure intuitive customer experiences.
• Test failover scenarios and disaster recovery procedures.
• Verify system behavior under edge cases and error conditions.
• Work closely with development teams to understand technical implementations and testing requirements.
• Collaborate with business analysts to ensure test coverage aligns with business requirements.
• Participate in daily stand-ups and sprint planning sessions.
• Provide feedback on system design from a quality perspective.
• Assist in user acceptance testing (UAT) coordination with client teams.
• Support production deployment validation and post-implementation monitoring.

Skills

Analytical skills

Attention to detail

Communication

Teamwork

Adaptability

Independent work

Job description

Caylent is seeking a Quality Analyst to ensure the reliability of our contact center solutions across IVR, chat, and email channels. You will validate workflows, run end-to-end tests, and collaborate with product and engineering teams to improve quality.

This remote-friendly role welcomes 0–2 years of QA experience and offers USD pay, generous holidays, and professional development support. You will participate in planning, create test data, document results, and help maintain automation