Senior PACS Technical Support Engineer

Content Creators; Ciudad de Mendoza; Hybrid; ARS 900,000 - 1,300,000; Full time

Job summary

Content Creators is seeking a Technical Support Engineer for PACS to be the first point of contact for healthcare IT users. You will troubleshoot issues, resolve incidents, and help maintain high service quality across projects.

Collaborating with IT, Product, Engineering, and Project Management, you will triage tickets, document resolutions, and contribute to knowledge base improvements while ensuring compliance with healthcare IT policies.

Qualifications

• Experience supporting PACS/RIS or healthcare IT systems.
• Strong troubleshooting and incident resolution skills.
• Excellent communication via phone, email, and tickets.
• Ability to coordinate projects and own tasks.
• Knowledge of regulatory standards in healthcare IT.

Responsibilities

• Serve as the primary PACS technical support resource for customer healthcare IT projects.
• Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
• Collaborate with IT, Product, Engineering, and Project Management teams to elevate and resolve complex issues.
• Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
• Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
• Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
• Ensure compliance with healthcare regulatory standards and internal IT policies.
• Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
• Deliver product and service training to administrators, service-level users, and customers as needed.
• Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
• Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
• Integrate and support solutions within public cloud environments and DeepHealth platforms.
• Design, implement, document, and support technical solutions that meet customer and organizational requirements.
• Work cross-function

Skills

PACS troubleshooting

Customer support

Cross-functional collaboration

Incident management

Communication skills

Tools

Ticketing systems

Public cloud platforms

Healthcare IT systems

Job description

Content Creators is seeking a Technical Support Engineer for PACS to be the first point of contact for healthcare IT users. You will troubleshoot issues, resolve incidents, and help maintain high service quality across projects.

Collaborating with IT, Product, Engineering, and Project Management, you will triage tickets, document resolutions, and contribute to knowledge base improvements while ensuring compliance with healthcare IT policies.