Remote Medical VA - Primary Care & Patient Coordination

Winning Assistants, Inc.; Argentina; Remote; ARS 10,589,000 - 12,707,000; Full time

Benefits offered by this job

Remote work

Job summary

Winning Assistants, Inc. seeks an experienced Medical Virtual Assistant to support a busy primary care practice. You will handle patient communications, scheduling, and coordination with physicians and staff, ensuring smooth telemedicine and in-office workflows.

Ideal candidates have experience in family or internal medicine, strong English communication, and knowledge of HIPAA compliance. This remote role emphasizes reliability, long-term commitment, and patient-centered service.

Qualifications

• Proven experience in healthcare administration, medical virtual assistance, or medical front desk operations.
• Strong preference for experience in family medicine, primary care, or internal medicine.
• Experience handling high-volume patient calls, appointment scheduling, and patient coordination.
• Practical experience with insurance eligibility verification and prior authorizations.
• Familiarity with Medicare Advantage plans, including insurance documentation and uploads.
• Working knowledge of medical terminology, common medications, and basic primary care workflows.
• Excellent spoken and written English communication skills, with clear pronunciation and professional phone manner.
• Strong organizational skills, attention to detail, and ability to multitask in a busy medical environment.
• Ability to work independently with minimal supervision and training.
• Demonstrated reliability, professionalism, and commitment to long-term employment.
• Ability to communicate patiently and respectfully with elderly patients.
• Must submit an NBI Clearance and/or Local Police Clearance before onboarding.
• Must be available for video meetings with camera on when required.

Responsibilities

• Answer and manage incoming patient calls during business hours.
• Handle patient inquiries professionally, courteously, and efficiently.
• Assist patients with appointment requests, general questions, and administrative concerns.
• Coordinate with the physician and in-office medical assistants when needed.
• Maintain clear and professional communication, particularly with elderly patients.
• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate in-office and telemedicine appointments.
• Update patient information and ensure accurate documentation within the EHR.
• Help maintain an organized scheduling workflow in a high-volume primary care environment.
• Insurance Verification & Prior Authorizations (Top Priority): Verify insurance eligibility, benefits, and coverage; process and follow up on prior authorization requests; upload insurance-related documents; coordinate with insurers.

Skills

English communication

Healthcare administration

Medical terminology

Patient coordination

Scheduling

EHR documentation

HIPAA compliance

Independent work

Patient empathy

Tools

Tebra EHR

Kareo

Job description

Winning Assistants, Inc. seeks an experienced Medical Virtual Assistant to support a busy primary care practice. You will handle patient communications, scheduling, and coordination with physicians and staff, ensuring smooth telemedicine and in-office workflows.

Ideal candidates have experience in family or internal medicine, strong English communication, and knowledge of HIPAA compliance. This remote role emphasizes reliability, long-term commitment, and patient-centered service.