Remote Luxury Travel Concierge

Zicasso; Argentina; Teletrabalho; ARS 600 000 - 1 000 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Remote work from home

Learning and development stipend

Two international company trips per yr

Resumo da oferta

Zicasso is seeking a highly motivated Traveler Care Specialist to join our luxury travel network. This remote, freelance contractor role focuses on assessing and processing traveler inquiries via email, phone, and live chat, while building strong relationships with our high-end clients and guiding them to tailored itineraries.

The role emphasizes data-driven service, cross-functional collaboration, and weekend/evening availability, with initial training over 3–4 weeks and preference for

Qualificações

• Minimum 8+ years in travel industry, luxury tours or hotels
• Fluent English written and spoken
• Strong customer-service mindset and relationship-building skills
• Comfortable with telephone-based work and remote communication
• Willingness to work flexible hours including weekends/evenings/holidays
• Experience traveling internationally and curiosity about destinations
• Ability to learn new software quickly and use data analytics

Responsabilidades

• Provide exceptional service by owning traveler inquiries via phone, chat, messages and email
• Build trusted relationships with discerning luxury clients
• Demonstrate product knowledge to improve inquiry conversion
• Collaborate with Partnerships, Product, and Marketing to improve client experience
• Work with Care Team leadership on projects and initiatives
• Leverage data and analytics to raise standards in customer success
• Advise travelers towards destination-specific trip requests
• Coach and mentor team members as needed

Conhecimentos

Customer service

Travel sales

Relationships building

English fluency

Adaptability

Tech fluency (GSuite)

Weekend/odd-hour scheduling

Remote work

Formação académica

Bachelor's degree or higher

Ferramentas

Google Workspace

Descrição da oferta de emprego

Zicasso is seeking a highly motivated Traveler Care Specialist to join our luxury travel network. This remote, freelance contractor role focuses on assessing and processing traveler inquiries via email, phone, and live chat, while building strong relationships with our high-end clients and guiding them to tailored itineraries.

The role emphasizes data-driven service, cross-functional collaboration, and weekend/evening availability, with initial training over 3–4 weeks and preference for