Remote-Eligible On-Prem Exchange Support Engineer

Cira Apps Limited; La Pampa; Remote; ARS 90,873,000 - 151,455,000; Full time

Benefits offered by this job

Remote work from EU

Home-office support

International environment

Career development

Job summary

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team. You will troubleshoot escalated issues across backend systems, databases, and APIs, reproduce bugs in web and mobile apps, and document findings for engineering escalation.

The role emphasizes strong SQL skills, cloud familiarity, and proactive customer-focused service. Ideal candidates have exceptional English, experience in technical support or SRE, and the ability to work remotely from the EU.

Qualifications

• Excellent English skills (C1+).
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting.
• Proven customer-facing experience in a technical support role.
• Strong SQL skills and experience with production-scale relational databases.
• Familiarity with AWS or another cloud provider; logs and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana.
• Clear documentation of technical findings; strong written communication.
• Analytical thinking and research skills; ability to escalate when needed.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small fixes including configuration changes and data corrections.
• Escalate complex issues to Engineering with clear documentation.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.
• Maintain understanding of client solutions and meet KPIs.

Skills

English proficiency

Troubleshooting

Customer-facing experience

Communication skills

Analytical thinking

Escalation judgement

Proactive attitude

Remote work readiness

Tools

AWS

Sentry

Grafana

SQL

Job description

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team. You will troubleshoot escalated issues across backend systems, databases, and APIs, reproduce bugs in web and mobile apps, and document findings for engineering escalation.

The role emphasizes strong SQL skills, cloud familiarity, and proactive customer-focused service. Ideal candidates have exceptional English, experience in technical support or SRE, and the ability to work remotely from the EU.