Remote Data Center Project Lead (Technical PM)

Importadora Comercial Fueguina S.R.L.; Rosario; A distancia; ARS 121.164.000 - 166.601.000; Jornada completa

Descripción de la vacante

Importadora Comercial Fueguina S.R.L. is seeking a Technical Project Manager for Data Center with remote capability.

You will act as the primary technical contact, own client onboarding, scope, and review meetings, and translate requirements into actionable tickets while tracking SLA performance. You will manage the full ticket lifecycle across planning, procurement, deployment, and sign-off, coordinating cross-functional teams and vendor relationships to ensure on-time delivery and quality

Formación

• 3+ years of experience in datacenter operations, technical infrastructure, or closely related field.
• Direct client-facing experience in a technical role with account management or technical ops exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard accessible to clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Conocimientos

Client-facing experience

Technical leadership

Communication skills

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Importadora Comercial Fueguina S.R.L. is seeking a Technical Project Manager for Data Center with remote capability.

You will act as the primary technical contact, own client onboarding, scope, and review meetings, and translate requirements into actionable tickets while tracking SLA performance. You will manage the full ticket lifecycle across planning, procurement, deployment, and sign-off, coordinating cross-functional teams and vendor relationships to ensure on-time delivery and quality