Remote Customer Experience Specialist

Gsolutions; Buenos Aires; A distancia; ARS 75.962.000 - 121.540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Descripción de la vacante

Kyndryl seeks a Customer Service Representative for a fully remote position, reporting to the Customer Service Manager. The role emphasizes delivering exceptional support across phone, email, and chat channels, while maintaining data accuracy and confidentiality.

The ideal candidate has strong communication skills, problem-solving abilities, and a customer-focused mindset. This remote opportunity offers growth, training, and a collaborative team environment.

Formación

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.
• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Conocimientos

Communication skills

Interpersonal skills

Problem solving

Calm under pressure

Attention to detail

Multilingual

Team work

Educación

High school diploma

Herramientas

CRM systems

Email

Computers

Descripción del empleo

Kyndryl seeks a Customer Service Representative for a fully remote position, reporting to the Customer Service Manager. The role emphasizes delivering exceptional support across phone, email, and chat channels, while maintaining data accuracy and confidentiality.

The ideal candidate has strong communication skills, problem-solving abilities, and a customer-focused mindset. This remote opportunity offers growth, training, and a collaborative team environment.