Remote Customer Experience Advocate II

Centene Corp.; Argentina; A distancia; ARS 37.783.000 - 59.342.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K

Stock purchase plan

Tuition reimbursement

Paid time off

Holidays

Descripción de la vacante

Centene Corp. is seeking a frontline advocate to resolve routine member and provider inquiries across multiple channels. You will research issues, initiate corrective actions, and prevent escalations while delivering high‑quality service in a fast-paced contact center.

Qualified candidates have 1–2 years of related experience, a high school diploma, and familiarity with CRM systems. This role supports diverse populations with a focus on accuracy and compliance; remote/hybrid/office options are

Formación

• Requires a High School diploma or GED.
• Requires 1-2 years of related experience.
• Experience interacting with members/providers in a contact center preferred.

Responsabilidades

• Assesses and researches routine member/provider inquiries to determine causes and initiates corrective actions.
• Mitigates and prevents complaints from escalating.
• Front-line resolution advocate for member/provider inquiries.
• Provides support to ensure high-quality service.
• Maintains performance standards based on contact center metrics.
• Documents information and communications in CRM for quality tracking.

Conocimientos

Claims experience

Facets

CRM usage

Educación

High School diploma or GED

Herramientas

CRM systems

Facets software

Descripción del empleo

Centene Corp. is seeking a frontline advocate to resolve routine member and provider inquiries across multiple channels. You will research issues, initiate corrective actions, and prevent escalations while delivering high‑quality service in a fast-paced contact center.

Qualified candidates have 1–2 years of related experience, a high school diploma, and familiarity with CRM systems. This role supports diverse populations with a focus on accuracy and compliance; remote/hybrid/office options are