Healthcare Support Advocate II - Remote & Hybrid

Centene Management Company LLC; Argentina; Hybrid; ARS 37,783,000 - 59,342,000; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off

Holidays

Job summary

Centene Management Company LLC is seeking an advocate to resolve routine member and provider inquiries and concerns. The role uses multiple channels to deliver timely, accurate, and personalized support, escalating when needed.

Preferred candidates have claims experience and familiarity with Facets. The position supports a high-volume contact center environment with a focus on quality, compliance, and customer satisfaction.

Qualifications

• Requires HS diploma or GED.
• 1–2 years related experience in a contact center environment preferred.
• Preferred candidates have claims experience and experience with Facets.

Responsibilities

• Assesses and researches routine member/provider inquiries to determine causes and initiates corrective actions.
• Mitigates and prevents complaints by resolving at first contact.
• Serves as the front-line resolution advocate for member/provider inquiries and concerns.
• Provides support on member/provider issues to ensure high-quality service.
• Maintains performance/quality standards based on contact center metrics.
• Documents all member/provider information and communications in CRM for tracking.

Skills

Claims experience

Facets experience

Customer service

Education

High School diploma or GED

1–2 years related experience

Job description

Centene Management Company LLC is seeking an advocate to resolve routine member and provider inquiries and concerns. The role uses multiple channels to deliver timely, accurate, and personalized support, escalating when needed.

Preferred candidates have claims experience and familiarity with Facets. The position supports a high-volume contact center environment with a focus on quality, compliance, and customer satisfaction.