Customer Service Advocate II

Centene Management Company LLC; Argentina; Híbrido; ARS 37.783.000 - 59.342.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off

Holidays

Descripción de la vacante

Centene Management Company LLC is seeking an advocate to resolve routine member and provider inquiries and concerns. The role uses multiple channels to deliver timely, accurate, and personalized support, escalating when needed.

Preferred candidates have claims experience and familiarity with Facets. The position supports a high-volume contact center environment with a focus on quality, compliance, and customer satisfaction.

Formación

• Requires HS diploma or GED.
• 1–2 years related experience in a contact center environment preferred.
• Preferred candidates have claims experience and experience with Facets.

Responsabilidades

• Assesses and researches routine member/provider inquiries to determine causes and initiates corrective actions.
• Mitigates and prevents complaints by resolving at first contact.
• Serves as the front-line resolution advocate for member/provider inquiries and concerns.
• Provides support on member/provider issues to ensure high-quality service.
• Maintains performance/quality standards based on contact center metrics.
• Documents all member/provider information and communications in CRM for tracking.

Conocimientos

Claims experience

Facets experience

Customer service

Educación

High School diploma or GED

1–2 years related experience

Descripción del empleo

Position Purpose

Position Purpose: Performs as the advocate that focuses on resolving routine inquiries, issues or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints and escalations.

Key Details

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT.

Preferred Candidates

Preferred candidates will have claims experience and experience working with Facets.

Responsibilities

Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determines causes, and initiates corrective actions to other service or technical departments for follow up as needed Mitigates and prevents complaints from being escalated to resolve in initial contact Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns Provides support on various member or provider issues to ensure customers receive high-quality service Maintains performance and quality standards based on established contact center metrics Provides customer service in a high pace contact center environment over the phone, via live chats and emails Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance Provides expertise in resolving multiple inquiries, requests and/or concern across all areas of responsibilities Performs other duties as assigned Complies with all policies and standards

Education/Experience

Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience interacting with members and/or providers in a contact center environment preferred.

Pay Range

$17.84 - $28.02 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Total compensation may also include additional forms of incentives.

Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Additional Information

Thanks for your interest in Centene and its subsidiary companies. We’re so glad that you’ve decided to fill out an application and take the next step to find your purpose. Also, we’re here to help support you on your candidate journey. Should you need an accommodation, please email [e-mail]. Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.