Remote Contract Operations Lead: Accelerate Clm & Salesforce

Netrix Global; Ciudad de Mendoza; A distancia; ARS 136.732.000 - 197.502.000; Jornada completa

Descripción de la vacante

Wyndham Hotels & Resorts is seeking a Specialist, GSS Contracts & Legal Operations to join WHR Argentina in Buenos Aires. You will own NAMER collection litigation support, analytics, and settlement management reporting, developing KPIs and dashboards to deliver actionable insights to leadership and to forecast trends.

The role requires 5–7 years in legal operations or contract administration, advanced Excel, and experience with Salesforce Lightning and TyMetrix.

Formación

• Bachelor's degree in a relevant field.
• 5–7 years in legal operations, contract administration, or similar.
• Strong contract management and legal documentation knowledge.
• Excellent organizational, project management, and analytical skills.
• Advanced Excel; experience with Salesforce Lightning and TyMetrix.

Responsabilidades

• Own NAMER collection litigation support, analytics, and settlement management reporting.
• Develop KPIs, dashboards, and reporting metrics for leadership guidance.
• Coordinate governance meetings and prepare materials.
• Review contracts to support decision-making and identify risks.
• Support compliance and enforcement actions and data-driven insights.

Conocimientos

Fluent English

Time management

Analytical thinking

Project management

Communication skills

Independent worker

Data visualization

Cross-functional collaboration

Educación

Bachelor's Degree in Business, Economics, or Finance

Herramientas

Salesforce Lightning

TyMetrix

Excel

Descripción del empleo

Specialist, GSS Contracts & Legal Operations

Wyndham Hotels & Resorts is now seeking a Specialist, GSS Contracts & Legal Operations to join our team at WHR Argentina in Buenos Aires, Argentina.**Why Wyndham?**By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!**The Role**This role will be part of Global Shared Services based in Buenos Aires, Argentina.The Contracts & Legal Operations Specialist is a motivated, collaborative team player who supports initiatives and analytics that assist the NAMER collection litigation, settlements, and contracts compliance teams in overseeing and planning their business activity. This role will play a key leadership role in delivering data-driven insights to senior leadership, leveraging analytics and quantitative analysis to drive decisions and strategic action. The ideal candidate excels in a fast-paced environment and can assume ownership of and lead assignments autonomously with demonstrated cross-functional leadership abilities. This brings together contract expertise with analytical responsibilities, helping to improve efficiency, manage legal workflows, maintain records, and support strategic initiatives across the organization.**What you'll do****Own NAMER collection litigation support, analytics, and settlement management reporting functions:**+ Develop and maintain KPIs, dashboards, and reporting metrics to monitor payments, forecast accuracy, litigation trends, and potential risks, to deliver actionable insights to leadership.+ Conduct analytics to support effective management across the full franchise lifecycle, from termination through settlement and from settlement activity through handoff to legal partners.+ Partner with legal & settlements teams to evaluate and track settlement probability against litigation cost, ensuring all stakeholders are positioned to make informed decisions around matter resolution.+ Coordinate and monitor collection litigation-related payments to ensure timely processing, accuracy, and proper recordkeeping. Track legal settlements and collection activity.**Assist with legal matter administration and governance:**+ Prepare litigation support packages for legal handoff, including account balances, prior negotiations, supporting documentation, and franchisee communication history.+ Support recurring governance meetings by coordinating logistics, preparing materials, and developing reporting to drive productive conversations.+ Ensure our systems are ready and accurate to track case notes and matter documentation within the legal department's system of record throughout the lifecycle of litigation matters.**Contract interpretation and contracts compliance support:**+ Review, analyze, and assist in interpreting contractual obligations, rights, remedies, and performance requirements to support business and legal decision-making.+ Partner with cross-functional stakeholders to identify potential contractual non-compliance, defaults, breaches, and operational risks.+ Conduct due diligence and gather supporting documentation related to contractual disputes, franchise compliance matters, and enforcement actions.+ Draft, review, and issue compliance correspondence, which may include notices of default, termination notices, and settlement-related communications.**Maintain the partnerships of our WH&R Business Intelligence teams in support of our Salesforce, TyMetrix and other reporting tools.**You'll be successful if you have+ Must be fluent in English (speaking, reading, and writing); candidate will be expected to communicate effectively with stakeholders in English+ Ability to manage multiple priorities, work well under pressure+ Ability to work independently+ Willingness to learn+ Results-oriented+ Ability to own a process from start to finish+ Excellent time management and organizational skills+ Sound working knowledge of data sources+ Ability to collaborate with peers effectively**Required Qualifications/Experience**+ Bachelor's Degree in a relevant field of work (Business, Economics, or Finance preferred), or closely related field.+ 5-7 years of experience as a legal operations specialist, contract administrator, or similar legal support role.+ Strong knowledge of contract management and legal documentation practices.+ Excellent organizational, project management, and analytical skills.+ Ability to manage confidential information with discretion and professionalism.+ Strong written and verbal communication skills.+ Advanced Excel skills required; experience with Salesforce Lightning, or an equivalent CRM platform, and/or TyMetrix, or other Enterprise Legal Management (ELM) system, preferred.+ Proficiency in data analysis, data visualization and usage of business intelligence tools.+ Hands‑on experience with delivering insights and stories from data.**COMPANY OVERVIEW:**Wyndham Hotels & Resorts is one of the largest hotel franchise companies in the world by number of properties with approximately 8,400 hotels across over 95 countries on six continents. Through our network of approximately 869,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 25 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award‑winning best place to work.**Job Location:** WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACTEmployment Status: Full‑time**Employment Disclaimer**In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.**AI Operations & Enablement Analyst**What if you could redefine what's possible? With us, you can.With us, you can. You want Purpose. Growth. Opportunity. People who get it. We are the home of ambitious, passionate, and innovative world shapers. With an unmatched breadth and depth of engineering, advisory and science based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. We are Visioneers. We are WSP.**The Opportunity - Build the Future with Us**The **AI Operations & Enablement Analyst** ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first‑contact resolution. The role also measures and communicates impact by tracking adoption/value metrics, analyzing trends to remove barriers, and producing dashboards and leadership readouts with clear recommendations.**Your Impact****You will:**- Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).- Create and maintain knowledge base articles (how‑to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.- Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time‑to‑resolution and improve first‑contact support.- Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.- Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.- Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.**The Skills That Set You Apart****You bring:**- Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.- Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.- Working knowledge of responsible AI and safe‑use practices (privacy, confidentiality, data handling) and the ability to embed quality and verification guardrails into enablement materials.- Strong technical writing skills with experience producing knowledge base content (how‑to, troubleshooting, known issues, escalation paths) and applying content standards/taxonomy to keep information easy to find.- Proven ability to enable support teams with a focus on improving first‑contact resolution and time‑to‑resolution.- Strong analytical skills with experience tracking adoption and value metrics (usage, retention, feature penetration, time saved) and segmenting insights by persona, region, and business line.- Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.- Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback._#LI-VVB_#Chile**Title:** *AI Operations & Enablement Analyst**Location:** *CHL-SANTIAGO**Other Locations:** *CO-CU-Bogotá D.C., AR-M-Mendoza, MX-MX-Ciudad de México, PE-LIM-Lima, BR-SP-São Paulo**Requisition ID:** * *Wyndham Hotels & Resorts is now seeking a Analyst, GSS Accounting Operations to join our team at WHR Argentina in Buenos Aires, Argentina.**Why Wyndham?**By joining ...