Remote Client Success & Reservations Specialist

Sweet Epic Travels; Córdoba; A distancia; ARS 60.959.000 - 91.438.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Work from home

Descripción de la vacante

Sweet Epic Travels is hiring a Remote Customer Service Representative to be the primary contact for clients, delivering professional service and proactive support from home. You will handle inquiries related to sales, benefits, and account questions, while promoting services through outbound outreach.

The role emphasizes multilingual communication, HIPAA-aware handling of sensitive information, and the ability to work independently in a remote setting within a dynamic team environment.

Formación

• Experience in outside sales, retail sales, or telemarketing with focus on customer interaction.
• Excellent communication across multiple languages; bilingual is a plus.
• Knowledge of sales administration and data analysis to interpret client data.

Responsabilidades

• Act as the main liaison for clients via multiple channels.
• Manage client inquiries about insurance sales, benefits, and accounts.
• Conduct outbound telemarketing to promote services and identify opportunities.
• Negotiate terms with clients while aligning with company policies.
• Support sales administration tasks: processing docs, updating records, tracking interactions.
• Analyze client data to spot trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Conocimientos

Negotiation

Communication

Multilingual

Descripción del empleo

Sweet Epic Travels is hiring a Remote Customer Service Representative to be the primary contact for clients, delivering professional service and proactive support from home. You will handle inquiries related to sales, benefits, and account questions, while promoting services through outbound outreach.

The role emphasizes multilingual communication, HIPAA-aware handling of sensitive information, and the ability to work independently in a remote setting within a dynamic team environment.