Remote Bilingual Customer Support Associate (Entry-Level)

Valatam; Comisión de Fomento de Perú; Remote; ARS 11,871,000 - 17,806,000; Full time

Benefits offered by this job

Competitive pay

Performance pay

Paid time off

Health stipend

Gym/Wellness allowance

Virtual team events

Holiday celebrations

Job summary

Valatam is hiring a Junior Bilingual Customer Service Representative to join a fully remote, entry-level team serving Latin America. You will handle routine inquiries across multiple channels and support with basic account updates and troubleshooting.

Ideal candidates are fluent in English and Spanish, with 1–2 years in admin or virtual assistance and a comfort with Google Workspace or MS Office. A quiet home office and stable internet are required.

Qualifications

• Fluent English and Spanish communication skills.
• 1–2 years of experience in administration or virtual assistance.
• Familiarity with Google Workspace or Microsoft Office.
• Quiet home office with stable internet connectivity.

Responsibilities

• Handle multichannel customer inquiries via phone, email, and live chat.
• Assist with basic account updates and routine troubleshooting.
• Escalate complex requests to senior team members as needed.
• Track communications and send routine reminders to resolve inquiries.
• Update customer profiles and logs in CRM systems accurately.
• Collaborate with internal teams to resolve queries and provide admin support.

Skills

English (C1/C2)

Spanish

Education

Bachelor's/Associate degree

Job description

Valatam is hiring a Junior Bilingual Customer Service Representative to join a fully remote, entry-level team serving Latin America. You will handle routine inquiries across multiple channels and support with basic account updates and troubleshooting.

Ideal candidates are fluent in English and Spanish, with 1–2 years in admin or virtual assistance and a comfort with Google Workspace or MS Office. A quiet home office and stable internet are required.