Client Onboarding Specialist (LATAM)

Fiesta Health LLC; Comisión de Fomento de Perú; Remote; ARS 16,902,000 - 25,354,000; Full time

Benefits offered by this job

PTO 10 days

Quarterly bonus

Job summary

Fiesta Health LLC is seeking a Client Onboarding Specialist for a remote, full-time role. You will be the primary, phone-first contact for families from referral to enrollment, guiding them through onboarding and coordinating appointments.

Strong bilingual English/Spanish communication is required, with a focus on problem solving and a warm, empathetic approach. The role involves collaborating to build onboarding playbooks, ensuring smooth processes, and supporting growth of the onboarding team

Qualifications

• Fluent in English and Spanish (written and verbal).
• Experience in a phone-based onboarding or intake role, preferably in healthcare.
• Comfortable on the phone for most of the day.
• Ability to solve problems and remove obstacles creatively.
• Excellent verbal and written communication with an empathetic approach.
• Strong organizational skills for high-volume follow-ups.
• Familiarity with health insurance or authorization processes is a plus.

Responsibilities

• Serve as the primary point of contact for families from referral to enrollment, guiding them by phone through onboarding.
• Conduct proactive outreach to collect information and documentation (contact details, insurance information, forms).
• Explain and assist with insurance verification, authorization, and documentation requirements.
• Schedule and confirm appointments, send reminders, and reschedule as needed.
• Identify and resolve barriers delaying start of services using creative problem solving.
• Keep accurate records of all interactions in company systems.
• Contribute to building repeatable onboarding processes and training the team.

Skills

Bilingual EN/ES

Phone-based onboarding

Healthcare experience

Strong communication

Organizational skills

Job description

Location: Remote Job Type: Full-Time | Independent Contractor Work Schedule: Monday–Friday | 8:30 AM – 6:00 PM EST (1-hour lunch) Compensation: USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion of the trial. This role also offers quarterly performance bonus opportunities based on team and individual goals.

About the Role

At Fiesta Health , we believe every family deserves an incredible first experience from the moment they reach out for help. As our Client Onboarding Specialist, you'll be the friendly, dependable voice families hear from the moment they're referred to us through the moment they're enrolled and receiving services. You'll guide them step by step — answering questions, gathering information, coordinating appointments, and clearing away any obstacles — so that starting care feels simple instead of stressful. This is a phone-first role: you'll spend the majority of your day on calls with families, building trust and momentum at every stage of their journey. You'll also help us build the systems, checklists, and playbooks that make onboarding faster and easier as our team grows.

What You'll Do:

• Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.
• Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
• Help families understand and complete insurance verification, authorization, and documentation requirements, keeping them informed and reassured at every step.
• Schedule and confirm appointments, send timely reminders, and reschedule as needed so families never fall through the cracks.
• Identify and resolve barriers that could delay a family from starting services — such as insurance/payor transitions, transportation challenges, or missing paperwork — using creativity and sound judgment to find solutions.
• Keep accurate, up-to-date records of every family interaction in company systems.
• Help build and document repeatable outreach and onboarding processes, and contribute to training and growing the onboarding team over time.

What We're Looking For:

• Fluent in English and Spanish (written and verbal) — required.
• Experience in a phone-based outreach, intake, scheduling, or client/patient onboarding role, ideally within healthcare or a service-based industry.
• Comfortable spending the majority of the workday on the phone with clients or families.
• A natural problem-solver with strong judgment and the ability to think creatively to remove obstacles.
• Excellent verbal and written communication skills, with a warm, empathetic, family-first approach.
• Strong organizational skills and the ability to manage a high volume of outreach and follow-ups at once.
• Familiarity with health insurance or authorization processes is a plus.
• Reliable high-speed internet and a quiet, professional home office setup.

Compensation and Benefits:

• USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion.
• Performance bonus eligibility, paid quarterly, based on team and individual goals.
• 10 days of paid time off (PTO).

Growth Opportunities:

This role is expected to grow. As you help build scalable onboarding systems, you'll have the opportunity to help hire, train, and lead a small onboarding team over time.

At Fiesta Health , we believe that a diverse, inclusive, and equitable workplace is essential to our mission of delivering compassionate, high-quality care. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills—because the more inclusive we are, the better we can serve our community.

Originally posted on Himalayas