Remote Account & Customer Success Lead (EN/ES)

Tidal; Buenos Aires; Remote; ARS 40,549,000 - 47,307,000; Full time

Job summary

Tidal is seeking an Account Manager & Customer Support Lead for a growing food and beverage manufacturing company. You will manage customer relationships, coordinate with internal teams, and ensure timely updates throughout projects and orders.

The role is remote for an independent contractor, full-time (~40 hours/week) with a monthly contracting fee of $2,400–$2,800, requiring bilingual English/Spanish proficiency and experience across CRM, ticketing, and cross-functional coordination.

Qualifications

• At least 3 years of experience in account management or a similar customer-facing role.
• Fluent in English and Spanish, written and spoken.
• Experience coordinating requests across multiple internal teams.
• Strong organization and ability to manage multiple accounts, deadlines, requests, and priorities independently.
• Comfortable handling escalations, delays, service issues, and difficult conversations professionally.
• Strong written and verbal communication, preferably with US-based customers.
• Proactive, dependable, detail-oriented in a fast-growing environment.
• Experience in food and beverage, CPG, contract manufacturing, manufacturing, consumer products, eCommerce, or DTC is a plus.

Responsibilities

• Serve as main contact for assigned customer accounts, understand priorities, timelines, and maintain relationships.
• Manage customer questions and escalations from initial contact to resolution with proactive updates.
• Coordinate with production, procurement, operations, logistics, sales, and leadership to gather information and keep commitments.
• Track open requests, deadlines, follow-ups, and next steps.
• Communicate updates on production schedules, inventory, orders, shipments, delays, and deliverables.
• Identify recurring issues or gaps and help improve workflows.
• Maintain organized customer records and keep leadership informed of updates and outstanding items.

Skills

Account management

English & Spanish

Communication

Organization & multitasking

Problem solving

Tools

CRM platforms

Ticketing systems

Google Sheets

Google Docs

Slack

Microsoft Excel

Asana/ClickUp/Monday.com

Job description

Tidal is seeking an Account Manager & Customer Support Lead for a growing food and beverage manufacturing company. You will manage customer relationships, coordinate with internal teams, and ensure timely updates throughout projects and orders.

The role is remote for an independent contractor, full-time (~40 hours/week) with a monthly contracting fee of $2,400–$2,800, requiring bilingual English/Spanish proficiency and experience across CRM, ticketing, and cross-functional coordination.