Project & Service Administrator

Virtustant; Argentina; Remote; ARS 84,997,000 - 139,086,000; Full time

Benefits offered by this job

Fully remote

USD or local currency payment

Job summary

Virtustant is seeking a Project & Service Administrator to manage the life cycle of technical projects from pre-sales through implementation and post-sales support. You will serve as the bridge between clients and field technicians to ensure alignment and clear communication.

In your first week you will focus on onboarding, learning the company processes, and getting familiar with the project management workflow, with training on Zoho and hands-on exposure to end-to-end project handling.

Qualifications

• 2–5 years in a project coordination or service administration role.
• Hands-on with physical access control systems and components.
• Understanding of security cameras and structured cabling.
• Experience managing projects from pre-sales through implementation and post-sales.
• C2 English level with strong written and verbal communication.

Responsibilities

• Coordinate timelines and deliverables for low voltage installs.
• Manage service tickets daily and long-form deployments.
• Communicate clearly with clients and field technicians.
• Maintain detailed project notes, inventories, and close-out reports.
• Handle incoming communications via phone and balance independent tasks with team goals.
• Design access control systems and coordinate their implementation.

Skills

Project coordination

Client communication

English (C2)

Tools

Zoho Projects

Zoho Desk

Zoho Cliq

Zoho Dispatch and Billing

WorkComposer

Dialpad

Job description

Job Title: Project & Service Administrator

About The Company

Our client is a technology solutions company specializing in physical security and low-voltage systems, including access control, security cameras, and structured cabling.

Job Description

You will manage the life cycle of technical projects from pre-sales through implementation and post-sales support. You will act as the bridge between clients and field technicians to ensure everyone is aligned and informed. During your first week, you will focus on onboarding, learning the company processes, and getting familiar with the project management workflow. You will receive training on Zoho and learn how projects are handled from start to finish.

Responsibilities Of The Role

• Coordinate timelines and deliverables for low voltage installs, including data cabling, security cameras, and access control.
• Manage service tickets daily and handle long-form deployments.
• Communicate clearly with clients and field technicians.
• Maintain detailed project notes, hardware inventories, and close-out reports.
• Handle incoming communications via phone calls and jump between independent tasks and collaborative team goals.
• Design access control systems and coordinate their implementation.

Required Experience And Qualifications

• 2 to 5 years of experience in a project coordination or service administrator role, preferably within the low voltage or IT industry.
• Hands-on experience with physical access control systems, including their components, hardware, locks, controllers, and installation processes.
• Understanding of security cameras and structured cabling.
• Experience managing technical projects from pre-sales through implementation and post-sales support.
• C2 English level with exceptional written and verbal communication skills.

Preferred Skills

• Previous experience with access control, security cameras, and structured cabling.
• Customer-facing project management experience.
• Prior experience with Zoho Desk and Zoho Projects, or similar project management platforms.

Personality

• Process-driven
• Proactive and self-starter

Software & Tools

• Zoho Projects
• Zoho Desk
• Zoho Cliq
• Zoho Dispatch and Billing
• WorkComposer
• Dialpad

Schedule

Monday to Friday, 09:00–17:00 America/New_York

40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.