It Project Manager, Cto'S Operating Partner

Power Digital; Municipio de Rincón de los Sauces; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

Power Digital is seeking a Technical Project Manager for Data Center engagements with remote work options. You will own client relationships, manage end-to-end project tickets, and coordinate multi-workstream efforts from planning to sign-off while ensuring technical accuracy and SLA adherence.

You will lead onboarding calls, translate requirements into actionable work orders, manage budgets and vendor coordination, and guide junior technicians and contractors on-site or remotely as needed.

Qualifications

• Experience leading technical onboarding and project lifecycle across multiple teams.
• Proven ability to translate client needs into actionable work orders and tickets.
• Strong understanding of datacenter operations, hardware, and change control.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Track multi-workstream projects across planning, procurement, deployment and sign-off.
• Coordinate with vendors on procurement, lead times and RMA logistics.
• Oversee on-site and remote-hands work and ensure safety and change management compliance.

Skills

Client ownership

Jira/ITSM

Project management

Vendor coordination

Datacenter operations

Tools

Jira

ServiceNow

Job description

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands - someone has to own the full picture

Tickets get lost between technical and commercial teams - this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly - without requiring handoffs

Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign-off

Identify blockers early and coordinate cross-functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client-facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts

Review vendor invoices and validate against approved work orders

Assist in preparing quotes and SOWs for new client engagements

Maintain procurement records and ensure contract compliance for hardware and services

Team Management

Manage a team of technicians and/or project coordinators remotely that work onsite.

Set weekly priorities, conduct 1:1s, and run shift/resource planning