Portfolio Manager/ Coordinator

Trinetix; Argentina; Híbrido; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning

English language classes

Inclusive culture

Descripción de la vacante

Trinetix is seeking a Portfolio Manager/Coordinator to join our telecommunications project for Arelion, coordinating a portfolio of network-related projects and ensuring smooth delivery across workstreams.

The ideal candidate will be highly organized, proactive, and capable of managing priorities, risks, and dependencies while maintaining clear communication with customers and engineering teams. Arelion project requires collaboration across multiple teams and strong stakeholder engagement.

Formación

• Experience coordinating telecom/IT operations or customer-facing teams.
• Strong interpersonal and communication skills for stakeholder management.
• Fluent English; Ukrainian or Polish is a plus for cross-team collaboration.
• Availability for hybrid work and Buenos Aires office.

Responsabilidades

• Coordinate the day-to-day work of the network team, ensuring reporting and process adherence.
• Build strong relationships with team members and maintain morale.
• Serve as the first point of contact for team issues and escalate when needed.
• Participate in interview and selection processes for new team members.
• Contribute to goal setting, performance reviews and promotions.
• Act as the main operational point of contact with the customer for clear communication.
• Gather and interpret customer feedback and align priorities.
• Consolidate and coordinate reporting from the team and monitor metrics.
• Flag issues to senior management with context and suggested next steps.
• Propose process improvements and new initiatives based on frontline insight.

Conocimientos

Team coordination

Stakeholder management

Excellent communication

Shift planning

Reporting tools

Fluent in English

Herramientas

Excel

Power BI

Descripción del empleo

We are looking for a Portfolio Manager / Coordinator to join our telecommunications project for Arelion, one of the world’s leading Tier-1 Internet providers. In this role, you will coordinate a portfolio of network-related projects and operational initiatives, ensuring seamless collaboration between customers, engineering teams, and key stakeholders while driving successful delivery across multiple workstreams.

The ideal candidate is a highly organized and proactive professional with excellent communication, coordination, and stakeholder management skills. Acting as the central point of contact for portfolio activities, you will oversee priorities, track progress, manage risks and dependencies, facilitate cross-functional collaboration, and ensure projects are delivered on time and aligned with customer expectations. You will also identify opportunities for process improvements, support operational excellence, and contribute to building strong, long-term customer relationships.

Key Responsibilities

• Coordinate the day-to-day work of the network team, ensuring consistent reporting and adherence to processes.
• Build strong relationships with team members: understand their challenges, recognize their achievements, and keep morale and motivation high.
• Act as the first point of contact for team issues, escalating when needed.
• Participate in the interview and selection process for new team members, providing input on fit and readiness for the role.
• Participate in goal setting, performance review and promotions.

Customer Relationship & Communication

• Serve as the main operational point of contact with the customer, ensuring clear, timely, and professional communication.
• Actively gather and interpret customer feedback, understand their priorities, tasks, and pain points.
• Facilitate an open, ongoing dialogue between the team and the customer, ensuring expectations are aligned on both sides.

Reporting & Operational Oversight

• Consolidate and coordinate reporting from the team, ensuring accuracy and timeliness.
• Monitor performance and operational metrics, identify trends, risks, or gaps.

Collaboration with Senior Management

• Flag issues, risks, and roadblocks to senior management proactively, with context and suggested next steps.
• Propose solutions, process improvements, and new initiatives based on frontline insight and customer feedback.
• Participate in planning discussions, contributing an on-the-ground perspective to strategic decisions.

Requirements

• Based in or willing to relocate to Buenos Aires, Argentina.
• Proven experience in team coordination, supervision, or operations roles (telecom/IT operations, or customer-facing teams preferred).
• Strong interpersonal and communication skills, with the ability to build trust with both team members and customers.
• Experience with shift planning and workforce coordination.
• Comfortable working with reporting tools and consolidating operational data.
• Fluent in English; Ukrainian or Polish language proficiency is highly preferred due to close collaboration with Ukrainian and European teams
• Problem-solving mindset with the ability to bring issues to leadership along with proposed solutions.
• Availability to work hybrid, with a minimum of 3 days per week in the Buenos Aires office.
• Previous experience in the Telecom and/or IT industries will be a huge advantage.

Nice to Have

• Prior experience managing distributed or geographically dispersed teams.
• Experience working directly with external clients/customers in an account-coordination or client-success capacity.
• Familiarity with reporting/BI tools (e.g., Excel, Power BI, or similar).

What Success Looks Like in This Role

• The network team is well-organized, adequately staffed, and motivated. Low team attrition.
• Customer feedback is consistently captured and translated into action.
• Senior management has clear visibility into on-the-ground issues and receives well-thought-out proposals for solutions.
• Reporting is timely, accurate, and used to drive decisions.

What we offer

• Continuous learning and career growth opportunities
• Professional training and English language classes
• Inclusive and supportive culture

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice