Network Manager, Travel Teleconsultation LATAM

Europ Assistance Group; Buenos Aires; Presencial; ARS 74.577.889 - 96.951.255; Jornada completa

Descripción de la vacante

The Europ Assistance Group is seeking a Travel Teleconsultation Network Manager based in Buenos Aires, Argentina. This full-time position focuses on building and managing teleconsultation networks across the LATAM region.

Key responsibilities include monitoring network performance, supporting operational entities, and contributing to international projects. The ideal candidate has experience in medical assistance or healthcare operations, is fluent in English and can adapt to diverse environments.

Formación

• Experience in medical assistance or travel assistance.
• Comfortable working in international environments.
• Fluent in English and additional languages as needed.

Responsabilidades

• Build and manage teleconsultation networks.
• Monitor network performance and analyze KPIs.
• Support operational entities in adopting teleconsultation solutions.
• Contribute to transversal projects led by the Hub.

Conocimientos

Medical assistance experience

Healthcare operations

Telemedicine knowledge

Provider network management

Fluent professional English

Descripción del empleo

Job Description

1. Purpose of the role

This position is locally based in Buenos Aires, Argentina and covers the LATAM region, within a global operating model.

As part of the global rollout of our Travel Teleconsultation offering, the Group is building international medical networks capable of delivering teleconsultation services worldwide.

The Network Manager – Travel Teleconsultation role reports to the Head of Hub Specialized Medical Networks and focuses on building, managing and driving the performance of medical networks, while supporting operational entities in adopting and using the teleconsultation solution.

We are looking for 1 Travel Teleconsultation Network Manager based in Buenos Aires, Argentina and working in a global team and environment.

Scope & Responsibilities

1. Build and animation teleconsultation networks

• Identify, select and onboard medical providers capable of delivering teleconsultation services
• Structure and deploy teleconsultation networks in targeted countries
• Implement provider selection criteria and operational requirements
• Animate partner relationships and support ramp-up phases
• Ensure network consistency and operational reliability

2. Network performance management

• Manage network performance against defined objectives
• Monitor and analyze key KPIs (quality, response times, volumes, satisfaction, compliance)
• Identify performance gaps and propose corrective actions
• Contribute to continuous service quality improvement
• Proactively elevate operational risks and alerts

3. Operational entities support & change management

• Support operational entities in the adoption and daily use of the teleconsultation solution
• Contribute to the integration of teleconsultation into existing operational workflows
• Participate in training, communication and support initiatives
• Collect field feedback to continuously improve the solution and processes

4. Hub projects and network versatility

• Contribute to transversal projects led by the Hub
• Work closely with other Network Managers and central teams
• Support, when required, other global or specialized networks within the Hub

Please note that this activity may require on-call duty (to be defined based on your geographical location and the implementation of the teleconsultation service).

Preferred Experience

Hard skills / experience

• Experience in medical assistance, healthcare operations, telemedicine or travel assistance
• Exposure to provider network management or partner coordination
• Strong interest in service quality, operational performance and user experience
• Comfortable working in international and multicultural environments
• Fluent professional English required
• Additional languages required depending on geographical scope (to be defined per region)

Soft skills / mindset

• Strong adaptability and ability to operate in evolving environments
• Entrepreneurial mindset, comfortable with building and scaling new services
• Ability to work autonomously while contributing to a collective framework
• Strong interpersonal skills and ease in managing external partners
• Pragmatic, results-oriented and continuous improvement mindset
• Comfortable managing multiple priorities simultaneously

Additional Information

• Contract Type: Full-Time
• Location: Buenos Aires, Argentina
• Experience: > 3 years

Redion group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.