Office-based_Call Center Agent (Santa Fe, Argentina)

24hours Group; Santa Fe Capital; On-site; ARS 2,008,800 - 2,566,800; Full time

Job summary

24hours Group in Santa Fe, Argentina, is seeking an Office-based Call Center Agent to handle inbound calls for towing and roadside assistance, working full-time on-site.

You will communicate in English and Spanish, document requests in the CRM, coordinate with dispatch, and meet KPIs in a fast-paced 24/7 operation with rotating shifts.

Qualifications

• Senior high school graduate or equivalent; bachelor's degree is a plus.
• Bilingual in English and Spanish (spoken and written) required.

Responsibilities

• Handle a high volume of inbound calls for towing and roadside services.
• Listen actively, assess issues, and identify appropriate solutions.
• Collect accurate service information and dispatch details.
• Explain services, pricing, ETA, and procedures clearly.
• Convert inquiries into confirmed service requests.
• Coordinate with dispatchers and providers for timely assignments.
• Document interactions and requests in CRM.
• Meet KPIs such as call quality and customer satisfaction.
• Work on-site in Santa Fe office; rotating shifts including nights/weekends.

Skills

Bilingual EN/ES

Communication skills

Multitasking

Customer empathy

Education

High School Diploma

Tools

CRM software

Google Maps

Job description

Office-based_Call Center Agent (Santa Fe, Argentina)

Santa Fe, Argentina | Posted on 07/02/2026

Handle a high volume of inbound calls from customers requesting towing and roadside assistance services.

Actively listen to customers, assess their vehicle issues, and identify the appropriate towing or roadside assistance solution.

Collect accurate service information, including the customer's location, vehicle details, issue type, destination (if towing is required), and any special service requirements.

Provide clear and accurate information regarding available services, pricing, estimated arrival times, and service procedures.

Convert customer inquiries into confirmed service requests by effectively communicating service options and addressing customer questions or concerns.

Coordinate with dispatchers and service providers to ensure timely and accurate job assignment and completion.

Keep customers informed of service status, estimated arrival times, and any updates or delays.

Handle customer concerns professionally and escalate complex issues when necessary.

Accurately document customer interactions, service requests, and dispatch information in the company's CRM or dispatch system.

Meet or exceed key performance indicators (KPIs), including call quality, service request conversion, average handling time, and customer satisfaction.

Maintain knowledge of towing and roadside assistance services, company policies, and call-handling procedures to provide accurate and efficient support.

Requirements

Senior High School graduate or equivalent (Bachelor’s degree is a plus).

Bilingual proficiency in English and Spanish (spoken and written) is required, with the ability to communicate effectively with customers in both languages.

Prior experience in customer service, call centers, or sales is preferred.

Strong verbal and written communication skills.

Comfortable using computers, CRM software, and call center applications.

Proficient in Google Maps to accurately identify customer locations and assist with efficient dispatch coordination.

Ability to think quickly, assess customer needs, and provide appropriate solutions in a fast-paced environment.

Capable of handling multiple calls and tasks efficiently while maintaining accuracy and professionalism.

Must be available to work full-time on a Pacific Standard Time (PST) schedule.

Experience in towing services, roadside assistance, dispatch, or related industries is an advantage.

Willing and able to work on-site in the office.

Agents must be available to work shifts aligned with Pacific Standard Time (PST).

The call center operates 24/7, and agents will work in rotating shifts, including nights, weekends, and holidays.