Office-based_Call Center Agent (Santa Fe, Argentina)

24 Hours Group; Santa Fe Capital; Presencial; ARS 279.000 - 390.600; Jornada completa

Descripción de la vacante

24 Hours Group is seeking an Office-based Call Center Agent in Santa Fe, Argentina. The role involves managing a high volume of inbound calls related to towing and roadside assistance services. Candidates must be bilingual in English and Spanish and have strong communication skills.

Prior experience in customer service is preferred, and agents must be available for full-time shifts aligned with Pacific Standard Time. This position offers a dynamic environment within a 24/7 call center.

Formación

• Must be available to work full-time on a Pacific Standard Time (PST) schedule.
• Prior experience in customer service or call centers is preferred.
• Experience in towing services or related industries is an advantage.

Responsabilidades

• Handle a high volume of inbound calls for towing and roadside assistance.
• Convert customer inquiries into confirmed service requests.
• Accurately document customer interactions in the CRM system.

Conocimientos

Bilingual proficiency in English and Spanish

Strong verbal and written communication skills

Comfortable using computers and CRM software

Proficient in Google Maps

Ability to think quickly

Multi-tasking

Educación

Senior high school graduate or equivalent (Bachelor’s degree is a plus)

Descripción del empleo

Office-based Call Center Agent (Santa Fe, Argentina)

Santa Fe, Argentina | Posted on 07/02/2026

Responsibilities

• Handle a high volume of inbound calls from customers requesting towing and roadside assistance services.
• Actively listen to customers, assess their vehicle issues, and identify the appropriate towing or roadside assistance solution.
• Collect accurate service information including customer location, vehicle details, issue type, destination (if towing required), and special service requirements.
• Provide clear and accurate information regarding available services, pricing, estimated arrival times, and procedures.
• Convert customer inquiries into confirmed service requests by effectively communicating options and addressing questions or concerns.
• Coordinate with dispatchers and service providers to ensure timely and accurate job assignment and completion.
• Keep customers informed of service status, estimated arrival times, and updates or delays.
• Handle customer concerns professionally and resolve complex issues when necessary.
• Accurately document customer interactions, service requests, and dispatch information in the company’s CRM or dispatch system.
• Meet or exceed key performance indicators (KPIs) including call quality, service request conversion, average handling time, and customer satisfaction.
• Maintain knowledge of towing and roadside assistance services, company policies, and call‑handling procedures to provide accurate and efficient support.

Requirements

• Senior high school graduate or equivalent (Bachelor’s degree is a plus).
• Bilingual proficiency in English and Spanish (spoken and written) is required.
• Prior experience in customer service, call centers, or sales is preferred.
• Strong verbal and written communication skills.
• Comfortable using computers, CRM software, and call center applications.
• Proficient in Google Maps to accurately identify customer locations and assist with efficient dispatch coordination.
• Ability to think quickly, assess customer needs, and provide appropriate solutions in a fast‑paced environment.
• Capable of handling multiple calls and tasks efficiently while maintaining accuracy and professionalism.
• Must be available to work full‑time on a Pacific Standard Time (PST) schedule.
• Experience in towing services, roadside assistance, dispatch, or related industries is an advantage.
• Willing and able to work on‑site in the office.
• Agents must work shifts aligned with PST; the call center operates 24/7, including nights, weekends, and holidays.