National Service Manager

Mindray; Municipio de Rincón de los Sauces; On-site; ARS 1,600,000 - 3,000,000; Full time

Job summary

Mindray in Argentina seeks a National Service Manager to lead service management and provide high-level technical support in coordination with HQ.

You will train distributors, set up local operation platforms (call center, spare parts inventory, customer care programs), drive service quality and customer satisfaction, and travel across provinces as required. English communication is required; Chinese is a plus.

Qualifications

• Bachelor's/college Degree in engineering (bioengineering/biomedical) or equivalent.
• At least 5 years of customer service experience in medical industry.
• Experience with Life Support, Medical Imaging or IVD products.
• Strong coaching and leadership skills; ability to motivate internal employees and outside partners.
• Good communication skills and customer service awareness; team oriented.
• Willingness to travel frequently across provinces/cities as per work requirement.
• Good English speaking and writing skill; Chinese speaking is a plus.

Responsibilities

• Manage service operations and provide technical support, coordinating with HQ service team.
• Guide distributors on service team management per Headquarters instruction and optimize procedures.
• Provide training to distributors' service teams to improve service quality and customer satisfaction.
• Collect competitors' service related info and drive self-improvement.
• Set up local operation platforms, including call center, spare parts inventory management, and customer care programs.
• Collect end users' feedback and optimize workflows.

Skills

Coaching

Leadership

Communication

Customer service

Teamwork

English proficiency

Education

Bachelor's degree in engineering (bioengineering/biomedical)

Job description

Be part of Mindray

Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a strong commitment with research and development. Our mission is focus on Advance medical technologies to make healthcare more accessible.

Be part of Mindray

Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a strong commitment with research and development. Our mission is focus on Advance medical technologies to make healthcare more accessible.

With Mindray as National Service Manager your main responsibilities will be:

• Responsible for service management and technical support, keep communicating and cooperating with headquarters service team;
• Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedure;
• Provide training to distributors service team, keep improving the service quality and customers' satisfaction;
• Collect competitors service related info, and make self-improvement;
• Set up local operation platform, including but not limit to call center establishment, spare part inventory management platform and customer care related program etc.
• Keep collecting end users' feedback and suggestions, and optimizing inside and outside work flow.

Requirements

• Bachelor's/college Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• At least 5 years of customer service related experience in medical industry
• Experiencie with Life Support, Medical Imaging or IVD products
• Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
• Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;
• Accept frequently travel to different provinces and cities as per work requirement.
• Good English speaking and writing skill.
• Chinese speaking is a plus